Posts tagged with '"John Lewis"'

What defines good online customer service?

Brandwatch released its annual customer services index last month.

For the index, the leading 40 brands were selected from the shortlist of 92 by the extent to which customer service content about these companies was visible on the social web in the UK from February 1 to May 31 2012. 

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by Hannah Emanuel 03 September 2012 09:39am 2 comments