measurement | Internet Marketing Blog

The five don'ts of social media ROI

There's been a lot of ink spilled on the subject of social media ROI. Is it possible? How to go about it? What to measure?

At a #socialcloud event last night I outlined what I believe are the five pitfalls that everyone should try and avoid when approaching social media ROI.

by Danny Whatmough 04 June 2013 10:15am 2 comments

IMW 2013 Econsultancy Hangout: Measurement, analytics, and attribution: part one

Last Wednesday, Stefan Tornquist (VP Research, US at Econsultancy) moderated a lively discussion on Measurement, Analytics, and Attribution that quickly maxed out the attendance capacity of the Hangout.

I was joined by digital analytics gurus Jim Sterne (founder of eMetrics Summit & Digital Analytics Association) and Tom Cunniff (founder of Cunniff Consulting) to discuss what marketers need to do beyond gathering information, and how to apply measurement and analytics to strategy across the business.

A lot of important points on the current state of attribution and what’s in store for the future were discussed during the first half of the hangout, which are summarized here...

by Jon Baron 14 May 2013 15:04pm 0 comments

Takeaways from our #IMW13 Hangout: Measurement, analytics and attribution

Last week we wrapped the second of our Integrated Marketing Week (#IMW13) video expert series via a Google+ Hangout.

The hangout featured Tom Cunniff from ANA Digital Marketing Committee, Jim Sterne of eMetrics Marketing Optimization Summit, and Jon Baron of Tagman.

The guys had a lively debate curated by our VP of research in the States, Stefan Tornquist, with audience interaction and questions via Twitter and YouTube.

Here's a breakdown of what was discussed:

by Ryan Sommer 09 May 2013 17:01pm 1 comment

Our next Google+ Hangout: measurement, analytics, and attribution

We're offering you the chance to get brushed up on the themes that will be explored at Integrated Marketing Week (June 11-13) in New York with these free video expert series Google+ Hangouts.

The next Hangout will be: Measurement, analytics, and attribution.

by Ryan Sommer 30 April 2013 14:09pm 0 comments

Coca-Cola: the 's' in social media doesn't stand for 'sales'

Coca-Cola, one of the most iconic consumer brands in the world, is not surprisingly one of the most popular and active brands on social media. In fact, with more than 62m 'likes' on Facebook, it's the most popular brand on the world's largest social network.

But in looking at the online chatter that takes place on social networks, Coca-Cola has come to a startling conclusion: there's essentially no impact on sales.

by Patricio Robles 20 March 2013 14:22pm 33 comments

Social media measurement: focus on the big picture

A couple of weeks ago I wrote a post about some of the problems I’ve encountered when trying to gauge accurate traffic from our social media channels, particularly Twitter.

Based on the overwhelming response in the comments section, and feedback from our own recent social media measurement roundtables, it appears this is a very common problem.

Lots of you took the time to offer up ideas and recommendations, so I thought it would be useful to recap (and test) some of the suggested solutions here...

by Matt Owen 28 February 2013 12:02pm 6 comments

Nielsen to recognize that TV viewing doesn't always involve a TV: report

As homes and offices fill with more and more internet-connected devices, consumers are increasingly consuming content on multiple screens.

Content creators and distributors know this. Advertisers know this. Analysts know this. Entrepreneurs and startups know this.

by Patricio Robles 21 February 2013 20:36pm 0 comments

Five simple attribution black holes to look out for in reporting

Having worked almost exclusively with retail websites for the last four years, I’ve spent a lot of time analysing data for different channels and trying to attribute value to specific marketing campaigns and projects.

Whilst doing this I’ve found a number of fairly obvious (only when you really think about it) potential threats to everyday attribution that I wanted to share.

by Paul Rogers 19 February 2013 13:17pm 7 comments

How to measure brand awareness on Twitter

Following my previous post How to measure brand awareness on Facebook, this week we take a look at Twitter.

Unlike Facebook, there isn’t a built-in analysis tool that does it for you (if you want sparkly graphs and the like then you can always use a social media management tool) but there are a few metrics that you can track yourself to get a feel for your brand awareness levels.

by Michelle Hill 13 February 2013 09:45am 2 comments

Social media measurement: Is Google Analytics getting it wrong?

Social media attribution is BIG news.

Marketers are struggling to attribute revenue to social channels, and lack of definable ROI is one of the major reasons that businesses cut back on social investment.

I spend a lot of time looking at our own social attribution, but it strikes me that in many cases, the closer I look, the less clear a picture I have.

This isn’t because the figures I have to work with aren’t clear.

It’s because, in a lot of cases, they might not be true...

by Matt Owen 12 February 2013 11:39am 48 comments