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When Twitter met Yammer

I have been exploring for a while to see if a link between our customer service agents on Yammer and our customers on Twitter exists. Is there a point at which the two platforms could come together in the provision of customer service?

Happily there is. It's a bit clunky but it works. And the answer is '#yam'.

by Guy Stephens 06 July 2009 12:52pm 7 comments

Facebook: from discreet social network to digital voyeur central?

Facebook's changes to the way it deals with privacy and sharing settings represent a major shift in the type of social networking Facebook is encouraging its users to engage in.

The company has long prided itself on giving users the ability to control who sees what you share on its network and even went so far as to create a privacy regime that many found overly complicated.

by Patricio Robles 02 July 2009 10:42am 1 comment

Facebook simplifies its privacy and sharing settings

Facebook is simplifying its privacy control settings in a bid to get users more comfortable with oversharing.

Last week, Facebook announced a public status feature that emulates Twitter. And today during a conference call, the social network announced that it is simplifying its privacy settings to give users more control over where and when their information goes out into the world.

The new shift is meant to encourage Facebook users to share more — an important step if Facebook's plans for complete Internet domination are to be successful.

by Meghan Keane 01 July 2009 22:06pm 1 comment

Is Twitter preparing for a trademark crackdown?

As far as companies go, Twitter is pretty laid back. When it comes to legal issues, Twitter has been anything but aggressive.

The creators of popular applications like Twitteriffic and TweetDeck have never, to my knowledge, been threatened by Twitter over trademark abuse. Twitter even promotes them on its apps page.

by Patricio Robles 01 July 2009 16:56pm 2 comments

16 bitchin' commands and shortcuts for Twitter

Keyboard shortcuts for Twitter Back in the day, whenever I was unsure about the meaning of a word, I would leaf through a battered old Oxford English Dictionary. Will Self, although he doesn't know it, probably caused the most indirect wear and tear of all my favourite writers.

My trusty tome was subsequently usurped by online dictionaries, but they too – at least for me - were soon been replaced by Google’s rather lovely ‘define:’ command.

The ‘define:keyword’ command is surely the quickest way of finding out the meaning or spelling of a word, since Google typically returns a result in less than half a second. Try it. It’s highly useful.

I love a shortcut, and regularly make use of a range of keyboard shortcuts on Twitter. There are more of them than you might imagine. As such I have aggregated a bunch of commands to provide you with one handy cut-out-and-keep / ‘bookmark on Delicious’ guide.

by Chris Lake 30 June 2009 16:56pm 21 comments

Xing brings real-time Twitter search to its social network

Real-time search is all the buzz but increasingly and the focus is on Twitter in this area. But increasingly, some of the most useful Twitter real-time search products aren't on Twitter.

XING, a social network for professionals that counts more than 7m members, is a good example of that. Last week, it rolled out a real-time Twitter search app for its members called Twitter Buzz.

by Patricio Robles 30 June 2009 09:05am 0 comments

300+ helpful tips on using social media

We have more than 600 articles on social media on the blog from the last few years, providing advice on brands using social media, mistakes to avoid, and best practices to follow.

I've gathered together some of the best articles to provide you with ideas and information to inform your use of social media...

by Graham Charlton 26 June 2009 12:03pm 3 comments

Facebook goes after Twitter with public status updates

Facebook may not have succeeded in its bid to purchase Twitter last year, but that isn't going to stop them from incorporating Twitter features into its interface.

Starting this week, Facebook users can share their answer to the question "What's on your mind?" with everyone on the internet.

by Meghan Keane 25 June 2009 17:10pm 1 comment

Should the CEO do social media?

Should CEOs tweet, poke and generally 'get social' online? It's a good question.

One that Fortune 100 CEOs are apparently answering 'no' to. That's according to ÜBERCEO, which looked at how Fortune 100 CEOs are using social media. The result: they're not.

by Patricio Robles 25 June 2009 16:39pm 5 comments

Q&A: Craig Newmark, Founder of craigslist

In 1995, Craig Newmark started an email distribution list for events in the San Francisco Bay Area. It moved to the web in 1996. Today, the non-profit company's classifieds community - craigslist, in case you hadn't guessed - is available in over 500 cities around the world.

We briefly caught up with Craig in advance of his appearance at next month's Traveling Geeks roundtables hosted by Econsultancy in London (other participants include Robert Scoble, Howard Rheingold and Susan Bratton). Here he answers a few questions on craigslist's history, Web 2.0 and dealing with customers.

by Patricio Robles 23 June 2009 17:47pm 1 comment