| Name | Barry Day |
|---|---|
| Job Title | Customer Experience Consultant |
| Organization | CXA Ltd |
| Member Since | 8 Mar 2010 |
| Areas of Expertise | Online Customer Service, Strategy and Planning, User Experience and Usability, Web Design, Customer Experience |
| Contact Details |
Email:
Mobile: 07974371221 |
About Me
Cognitive Science graduate (1st class) with 12 years experience as a User and Customer Experience professional in both client-side and consultancy roles. Has knowledge and experience that spans both User Experience (UX) and Customer Experience Management (CXM) disciplines across seeral industries including Financial Services, Mobile and Telecoms, Publishing, Automotive and Healthcare.
Education and Qualifications
Academic
§ BSc (Hons) Cognitive Science: 1st Class (University of Westminster) – September 1995 to June 1998
Professional
§ Benefits Management – July 2008
§ Risk Assessment Awareness Training – October 2005
§ Management Development Training – August 2004
§ Form Design, Hot Topics in Usability (Caroline Jarrett) – June 2003
§ User Personas, Hot Topics in Usability (Whitney Quesenbery) – June 2003
