|Name||Carla Saavedra Kochalski|
|Job Title||Social Media Strategist|
|Organization||Samsung Telecommunications America|
|Registered Since||13 Oct 2011|
|Areas of Expertise||Community Management|
Social Media Strategist & Digital Content Manager for Samsung Telecommunications America. Established Samsung Mobile's social media support presence and leading the effort to improve the Samsung customer experience through social media. Established a monitoring group that leverages the social space gather issues with recently launched products. Established a crisis monitoring department that alerts various departments of PR or product liability issues.