| Name | David Jackson |
|---|---|
| Job Title | CEO |
| Organization | Clicktools |
| Member Level | Platinum |
| Member Since | 9 May 2006 |
| Areas of Expertise | Multichannel Marketing, Online Customer Service, Strategy and Planning, User Experience and Usability |
| Contact Details |
Email:
Telephone: 01202 313645 |
About Me
Founder and CEO of Clicktools. Clicktools provides companies large and small with on demand software to collect information and feedback from customers across the customer journey and ingrate it with CRM. David has been involved with the world of customer focused organisations since 1988.
Passionate about customer experience, David is a regular speaker and author on the subject. He combines a sound view of the future with a pragmatic approach to building customer focused organisations.
When not working, David enjoys watercolour painting, a subject where his ambition is way ahead of his ability!!!
My Links
Blog posts by David Jackson
- People make the difference in customer experience, 10 Nov 2008
- You don’t care about your customers if …, 3 Nov 2008
- Successful surveys for hard times, 17 Oct 2008
- Happy staff = happy customers. Right?, 29 Sep 2008
- Customer retention - you cannot be serious, 12 Sep 2008
- Marketers don’t care about customers, 16 Jul 2008
- Online customers care about customer care – do you?, 22 May 2008
- Seurat’s lesson for marketers, 20 May 2008
- Do standards equal service?, 19 May 2008
- Staff first, customers second, 22 Apr 2008
Forum posts by David Jackson
- pop up surveys, 3 Oct 2008
- On-site surveys, 25 Jun 2008
- Online Survey Software recomendations needed for large organization, 22 Apr 2008
- where are the Movie marketing agencies???, 23 Mar 2008
- viral game needed URGENT (reskin / white label), 20 Oct 2007
- Survey Software & online surveys- site recommendation for reviews etc.., 6 Jul 2007
- Online Survey Tools, 27 Apr 2007
- Setting up a website exit survey, 7 Jul 2006
- Online competition response methods, 22 May 2006
- Fire all your marketing staff – you don’t need them, 12 May 2006
