|Job Title||Head of Digital|
|Organization||City & Guilds|
|Registered Since||26 Jul 2007|
|Areas of Expertise||Ecommerce, Multichannel Marketing, Online Customer Service, Strategy & Operations|
Heading up City & Guilds' digital team covering marketing and ecommerce. Driving online performance by creating value for customers online.
Previously Head of Online Self-Service at Vodafone improving self-service capability across B2C and B2B to reduce operating costs, improve the customer experience and generate in-life sales. From defining the website strategy and delivery through to transformation of back-office and core business processes to esnure the end-to-end customer experience is optimised.
Education and Qualifications
BA (hons) Business Studies
MSC Management Science & Operational Research