|Job Title||eCommerce Strategic Development Manager - Global|
|Organization||Electrocomponents / RS Components|
|Member Since||19 Oct 2007|
|Areas of Expertise||B2B Marketing, E-commerce, Online Customer Service, Strategy and Planning, User Experience and Usability|
Experienced eCommerce manager with proven track record in driving sales through optimising aquisition and retention activities. Includes online marketing and website development.
Previous roles have been primarily in customer services operations and sales which gives a solid background in understanding customers needs and perceptions throughout their end to end experience with a company, and the need for a true multichannel approach.
eCommerce Strategic Development Manager at Electrocomponents / RS components
From October 1, 2007 and still in this role.
Online Proposition Manager at BT
From December 1, 2005 until September 30, 2007.
Corporate Account Manager - Field at BT
Operations Manager at BT Wholesale
Customer services team leader at BT Retail