NameMark Newlands
Job TitleProject / Programme Manager
OrganizationBusiness Solutions Consultancy
Member Since7 Mar 2009
Areas of ExpertiseContent Marketing and Strategy, E-commerce, Hosting & Managed Services, Strategy and Planning, Web Project Management

About Me

·         Senior project / programme manager of 12 years experiencedefining and delivering many projects to SME and Global Enterprisepredominantly in the internet retail electronic goods sector

·         Business, development & infrastructure background, Prince practitioner, degree educated, managed multiple projects; maximumbudgetary responsibility of €3 million and average value of £½million and teams of 15 to 20

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Specialties

Market Sectors

·         Retail electronic goods - 7 years mobile telecoms and digitalimaging

·         Life Assurance – 3 years

·         Legal – mainly intellectual property and contract law – 4years

Types of Programmes and Projects

·         Internet business systems

·         Stand alone brochure ware web sites

·         E-commerce enabled web sites

·         Fully integrated web service enabled sites

·         CMS based web sites

·         Combinations of all the above

·         Design and delivery of multiple fully resilient internetinfrastructure replacement and migration projects comprisingmultiple firewalls, SSL accelerators, load balancers, web anddatabase servers

·         Significant experience defining and managing the delivery ofprojects to replace HR, Finance, Logistics and Marketingsystems

·         Multi site Business Continuity Plan and Disaster RecoveryPlan

Programme & Project Planning and Management

·         Working with Senior Business Users / Suppliers / Stakeholdersand Sponsors to establish strategic direction and high levelrequirements. Managing the relationship and expectations throughgood communications planning

·         Defining, structuring and resourcing programmes, projects andwork streams which deliver against strategic objectives. Ensuringseamless integration of programme and project plans with businessas usual

·         Preparation of formal project documentation, e.g. BusinessCases, PIDs etc, MS Project and Resource, quality, risk andcommunications management plans

·         Rapid Application Development (RAD) and Waterfall

·         Expert at the management of scope, issues, risks and change ata programme and project level

·         Management of BAs, Development & Infrastructure teams(internal & 3rd party)

·         Expert at analysis, distilling and clearly definingrequirements ensuring they are understood by stakeholders andtraceable

·         Rescued previously failed project and managed a relationship interminal decline back to successful delivery.

Financial Management

·         Full budgetary control and management of projects on a fixedprice and time and materials basis

External/3rd Party Suppliers and Management Of

·         Considerable 3rd party selection and management experience

·         Preparation and subsequent assessment of many Requests forProposals (RFP) from top tier digital agencies and managed serviceproviders

·         Negotiation of commercial and legal terms and price andsubsequent contracts for the supply of services and goods

My Links

Mark Newlands - Linked In Profile

Mark Newlands - CV

Career History

Consultant at Phones 4U
From July 1, 2007 until September 30, 2008.

Projects: Work with 3’s Senior Business Users and Suppliers to define functional and non functional requirements for a new web site which connected via web services to PeopleSoft systems for customer information, to 3’s internal systems for product data, to payment processing systems, all of which was consumed and presented by a bespoke CMS built by DSL ( <a>threestore.three.co.uk</a> ) ; work with clients, infrastructure, development and DBA teams to plan the migration and improvement of Dialaphone internet infrastructure to new tier 1 managed service provider (MSP), work with Nokia to define and deliver on-line contract phone shop

Web Solutions Programme Manager at Canon Europa NV
From October 1, 2006 until June 30, 2007.

Programme: develop a strategically aligned programme of work from scratch to deliver Canon’s new pan-European world class on-line customer experience. Define phases, stages, scope, governance framework, resource requirements, communications plans, managed risk issues, budget and 3rd parties, developed contracts with legal team, responsible for procurement and selection of main suppliers

Consultant / Project Manager at Dial-a-phone
From September 1, 2001 until May 31, 2006.

Replace and enhance www.dialaphone.co.uk using bespoke CMS supporting customer care portal and e-commerce decision support software – enabling £200 million sales pa ; manage client relationship, design and delivery of mobile stores for www.argosmobile.co.uk , www.dabs.com , www.vodafonenectar.com , www.cometmobiles.co.uk , threestore.three.co.uk , www.btmobile.bt.com ; replace and enhance internet infrastructure three times as business grew; deliver new clustered DB server, SAN and Backup Systems; deliver new HR and Payroll system; deliver strategy for marketing information systems; deliver new Exact finance system

Education and Qualifications

London Guildhall, London, United Kingdom 1990 - 1993

Bachelor of Business Law (2:1)

16 core and business subjects over 3 years