|Job Title||Executive Partner - Digital Front Office Leader, Europe|
|Organization||IBM Global Business Services|
|Registered Since||22 Apr 2013|
|Areas of Expertise||Ecommerce, Mobile, Multichannel Marketing, Customer Experience, eCRM|
Email:Mobile: 07768 721854
Matt is a Partner in Global Business Services (GBS) in IBM and is responsible for leading our Digital Front Office practice across Europe.
Over the course of his career with IBM, Matt has focused on large, complex, CRM/Customer business transformation engagements for clients within the Telecommunications, Media & Entertainment and Energy & Utilities industries and has experience in multiple areas of CRM/Customer strategy, process and technology (e.g. service, sales, order management, billing, marketing, BSS/OSS) as well as extensive experience of utilising IBM's global delivery capabilities.
In his current role Matt is responsible for leading IBM's Digital Front Office consulting business across Europe, including developing our business strategy, market facing industry propositions, and continuing to develop our capability and leadership in an area where IBM is helping clients deal with dramatic changes brought on by customers empowered through digital, mobile and social. This portfolio covers all core services (strategy, process, transformation, systems integration and application management services) across Digital, Mobile, Social, Analytics domains.