Senior Internet Manager at Legal & General
From April 1, 2009 and still in this role.

· Owner of L&G’s Intermediary digital assets, of the operating model, strategy and associated governance. · Responsible for SEO optimisation, user experience and digital consultancy for the channel. · Programme manager for L&G’s intermediary website rebrand, 7 of 9 websites delivered to date with supporting campaign and email assets. From conception to deliver within budget, agreed timescales and quality. · Lead consultant on business unit digital propositions, QR codes, mobile friendly websites/campaigns, application development and digital campaigns for example. · Proven website optimisation through continued insight and analytics, such as increased website performance, page optimisation, website structure and dynamic application enhancements. · Leads, motivates and develops digital skills within the business units e.g. SEO, writing for the web, content management etc. · Experience in managing and working with 3rd party suppliers /agencies, achieving value for money, quality and efficient delivery. · Operates at and influences at Director level and co-ordinates L&Gs Digital Board for the Executive Board members.

Ecommerce Business Manager at Legal & General
From November 1, 2008 until April 1, 2009.

· Ownership of L&G’s Intermediary websites and Savings eServices, ensuring all web changes across divisions are delivered according to project management principles and adhere to industry and corporate web governance standards. · Identified opportunities to improve and drive L&G’s Intermediary website proposition through the use of analytics, competitor offerings, market knowledge and emerging technology e.g. enhancing customer journeys and continuously optimizing home & landing pages. · Owned and protected the integrity of the systems and eServices including incident management. · Managed the peer relationship with Industry standards bodies (Origo/FTRC), influencing, championing and protecting their direction according to L&G’s group priorities achieved through robust governance. · Sponsored and co-ordinated approved industry activities ensuring commercial viability and integration into the organisation e.g. a Pension Transfers & Pension Decumulation service.

Propositions Development Manager at Legal & General
From February 1, 2008 until November 1, 2008.

· Designed value-added services for intermediary customers, supporting their evolving trading models and service propositions e.g. online client serving for intermediaries. · Initiated, shaped and influenced programmes of work ensuring strict governance was applied and that all designs were fully aligned with L&G’s eTrading strategy. Initiated in-depth customer research to understand and design the customer journey. · Influenced and developed propositions for approval by Directors, senior management and sponsors particularly a £60m eTrading programme. · Improved customer service whilst driving out greater process efficiencies and quality through web enabling manual processes e.g. a centralised Agency Registration service. · Sponsored propositions, owned and ensured they supported the division and broader group strategies. · Represented L&G at industry forums, shaped and delivered initiatives amongst industry counterparts, obtained cross divisional approval, ensured strategic fit and seamless user journeys.

Business Consultant (eCommerce) at Legal & General
From April 1, 2007 until February 1, 2008.

Business Analyst (eCommerce) at Legal & General
From January 1, 2005 until April 1, 2007.