|Job Title||eBusiness Manager|
|Member Since||3 Mar 2009|
|Areas of Expertise||Content Marketing and Strategy, Multichannel Marketing, Social Media, Web Analytics, Web Project Management|
eBusiness Manager for Failte Ireland. Role: transformation in corporate digital direction and activities. Implementation of new online bookings strategy. Management of the Project Steering Committee. Project Governor across multiple projects including online payments, online learning, knowledge portal, server migration, amalgamation of multiple micro-sites into single customer-centric portal. Transformation of National Tourism Database. Golf Tourism eBusiness strategy. Implementing Service Delivery and Call Centre using ITIL. Server architecture redesign and migration using Green IT practices. Business Analysis of CRM, eTicketing, database architecture, online learning and payment systems.
Previosuly employed for approx 2.5 years with Tourism Western Australia as Manager Service Delivery and Content Management. Role: Manager of team of 5. Implemented Call Centre and virtual Service desk using ITIL. Provided consultancy for line managers regarding the catalogue of IT services. The provision of advice, training and support for internal and external customers. The development of content management strategies and plans that provide a framework to ensure quality, currency and accuracy of content. Created of Training Programs for MOSS 2007, MSCMS 2002, Search Engine Optimsation course, Writing for the Online Environment, Web 2.0: Online Marketing for small business. Management of corporate website content and Intranet including their redesign.
Old Firestation Backpackers & Bengal Indian Restaurant, Fremantle, WA. Partner and Manager
Role: Increased av monthly sales by 20% and reduced av monthly expenses by 10-15%. Created and maintained stable financial position and automated administrative systems. Created marketing plan and provide increase in customers by 10-15%. Created both business websites.
Goal: continued growth in application of Information Solutions to corporate strategy; excellence in Customer Service
Education and Qualifications
Grad Dip Information Systems: Murdoch Uni, Western Australia
BSc. (Hons) Polymer Technology: Athlone IT, Ireland