| Name | Nick Walker |
|---|---|
| Job Title | National Sales Manager |
| Organization | ServiceTick Ltd |
| Member Level | Bronze |
| Member Since | 9 Mar 2010 |
| Areas of Expertise | Lead Generation, Online Customer Service, Site Monitoring & Testing, User Experience and Usability, Web Analytics |
| Contact Details |
Email:
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About Me
ServiceTick Ltd provides Customer Experience Montioring software solutions to both Web & Call Centre channels. Products include:
- SessionCam records and replays all customer journeys through your website in real-time. You can replay any customer session at 4x the speed, showing all mouse movements/page scrolling etc. No network integration or hardware. We simply add a small snippet of javascript onto the pages that you want recording. Has no effect on page load times and we can have you up and running within a matter of hours. We can also intervene in customer sessions in real-time if a customer abandons a shopping basket/quote/registration process etc. Access its reporting & analysis console to identify both page and field level drop off (field level analytics), behaviour analysis reports, field re-reentry reports etc.
Other products include Web & Email Customer Feedback Surveys, Sales/Lead Optimisation, IVR Surveys and Verbatim Analysis
