|Job Title||Digital Customer Experience Manager|
|Registered Since||22 Oct 2008|
|Areas of Expertise||Mobile, User Experience and Usability, Web Design, Conversion Rate Optimization, Customer Experience|
Extensive experience in transforming customer journeys across desktop, tablet and mobile.
• Lead the development of the customer experience for major areas of the digital estate including returning customers and the key product of home insurance.
• Manage a wide range of digital agencies from design to user testing.
• Provide customer insight from interpreting web analytics data and customer research.
• Identify and implement multi-variant tests across the site making significant gains in conversion.