|Name||Simon Vagn Larsen|
|Job Title||Principal & Director|
|Organization||Open Service Design Ltd|
|Member Since||12 Sep 2001|
|Areas of Expertise||Online Customer Service, Social Media, Strategy and Planning, User Experience and Usability, Web Project Management|
Open Service Design Ltd is the conduit between your organisation, your customers/members or internal users and other stakeholders.
I lead multi-disciplinary teams to provide innovation, design discipline and expertise. I create an environment where stakeholders are comfortable answering honestly to the questions rarely asked. Open Service Design establishes common ground and design services that are aimed at meeting all stakeholders' objectives and needs.
Service design, innovation and change, business development, end-to-end process design and continuous improvement (customer-focussed & centric where applicable), business architecture, customer and partner relationships (BtC, BtB, BtG, GtG), project and team management, communication and marketing planning, sales and consulting, job mentoring