|Job Title||Senior Practitioner|
|Registered Since||18 May 2013|
|Areas of Expertise||Online Customer Service, Strategy & Operations, Web Project Management, Customer Experience, eCRM|
Led multi-channel business to business and business to consumer teams which drove cost savings for Healthcare companies of $45 million a year, established online sales channels in healthcare, retail, financial services resulting in more than 1,000,000+ transactions per day and 45% of sales shifted from traditional channels to online channels.
Today I am assisting companies establish and evolve their Connected Health and Digital Strategy, Implement Health Exchange Solutions, and make the critical shift to active customer, member, and patient engagement and integrated end to end business processes across all channels.
Education and Qualifications
Degrees in Information Technology and Business Management from the State University of New York and Loyola Marymount University respectively.
20+ years of experience growing and transforming businesses by defining and executing strategically, building positive work environments which value teamwork, being agile, delivering financial results, creative solutions, and excellent customer experience.