| Website | www.tealeaf.com |
|---|---|
| Member Level | Diamond |
| Company / Organization Type | Vendor / Technology Supplier |
| Areas of Expertise | E-commerce, Site Monitoring & Testing, User Experience and Usability, Web Analytics |
| Industry Focus | Financial Services, Retail, Telecommunications, Travel & Leisure |
| Address |
Suite 1450, 45 Fremont Street San Francisco, California 94105 United States |
| Date Established | 1st January 1999 |
Description
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes. Its deep insight enables you to answer many of the most compelling, yet difficult questions that plague ebusiness executives: “Why are my conversion rates down?” “Why is my business growth not over-achieving against market growth rates?” “Why can't we resolve more customer issues in our web call centers?”
Tealeaf is committed to helping companies make sure that every customer can complete every transaction, every time. To date, our Customer Experience Management solutions are used by leading companies, including more than 70 Fortune-class companies. Our customers include eight of the 10 largest banks worldwide, as well as numerous other financial services institutions, including brokerages, exchanges, investment banks, and mutual funds; more than 40 property and casualty insurance companies; more than a third of all online retailers generating more than $100M in annual sales; and many other leading companies in industries such as healthcare and pharmaceuticals, communication services, transportation and logistics, manufacturing, energy and utilities, high-technology, and business-to-business distribution.
Client List
Thomas Cook, Next, Wells Fargo, MandM Direct, LV=, and Expedia
Awards
Best Technology Provider: Travolution Awards 2010
Online Technology Vendor of the Year: Retail Systems Awards 2010
Events Tealeaf Technology has sponsored
- Digital Cream London, 15 Mar 2012
- Peer Summit 2011 Chicago, 6 Oct 2011
- Digital Cream 2011 London, 8 Mar 2011
- Peer Summit 2011 New York, 2 Jun 2011
- JUMP 2011 London, 12 Oct 2011
- The Future of Digital Marketing 2011, 15 Jun 2011
- JUMP 2010, 13 Oct 2010
Blog posts by Tealeaf Technology
- Making the most of mobile commerce opportunities in 2012, Geoff Galat, 22 Feb 2012
- How to improve mobile app user ratings, Geoff Galat, 2 Feb 2012
- Bridging the gap between online and the call centre: Part two, Geoff Galat, 7 Dec 2011
- Bridging the gap between online and the call centre: Part one, Geoff Galat, 30 Nov 2011
- How to extract actionable insight from online customer feedback, Geoff Galat, 4 Nov 2011
- The truth about the ‘death’ of the high street, Geoff Galat, 5 Oct 2011
- To app or not to app? Why it’s all about the customer, Geoff Galat, 25 Aug 2011
