| Date | 24th November 2005 (4:00pm – 6:00pm) |
|---|---|
| Venue | Ludgate House, London, United Kingdom |
| Duration | About 2 hours |
| Cost | Included with Platinum and Diamond membership plans |
About the event
Overview
Overview:
Circa. 12 attendees, no journalists, no audience, no sponsors, chaired and facilitated by E-consultancy.
Objectives:
To share knowledge, experiences, best practice and to network.
Attendees: Nucleus, Synthetix, Carphone Warehouse, Transversal, Newskys.co.uk, Euroffice.co.uk, Trinicom, Creative Virtual
Agenda:
1. What are the key benefits of a customer service solution? Where do you gain the most value from implementing a solution? How do you prove the value and measure the ROI of an OCS solution? What metrics exist?
2. How easy is it to implement a Customer Service Solution? How much time and what resources need to be allocated?
3. How can you use these solutions to improve cross-sell and upsell? How can the solutions be used to inform and improve the user experience?
4. Trends and Developments
5. Resources
Timings:
20 mins Arrive, Coffee and Registration
80 mins E-consultancy facilitates debate around key issues and trends
20 mins Follow up conversations / networking / close
Inquiries
+44 (0)20 7681 4053, peter @ e-consultancy.com (subject line 'Roundtable bookings')
