Overview

Overview:
Circa. 12 attendees, no journalists, no audience, no sponsors, chaired and facilitated by E-consultancy.

Objectives:
To share knowledge, experiences, best practice and to network.

Attendees:
Opodo, Orange, LloydsTSB, Legal & General, Fortune Cookie, Intercea, Victoria Real, Lewis Silkin, Pillsbury Winthrop Shaw Pittman.

Agenda:
1. When do you need a Service Level Agreements and/or a Legal Agreement? Do you always have to have an underlying / underpinning contract to make an SLA worth the paper it's written on? How should Service Level Agreements be contstructed - what are the most important factors?

2. Third party and contractor SLA's - How do you ensure that you are protected when dealing with smaller companies and individuals who are providing services for you? How do you ensure you are covered in terms of IPR, data protection and rights of ownership? ANd what of In-house/inter-department SLAs - how useful are they?

3. What's the best measure of an SLA? What if an SLA is not met? How do you legally follow up on this or challenge this? What are the typical penalty clauses?

4. Questions from attendees

Timings:
20 mins Arrive, Coffee and Registration
80 mins E-consultancy facilitates debate around key issues and trends
20 mins Follow up conversations / networking / close

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Venue

Ludgate House

245 Blackfriars Road

London

SE1 9UL

United Kingdom

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