1. Jane Michael Bronze

    Consistency at Technical Solutions Islamabad

    05 March 2009 08:28am

    Jane Michael

    Why do CRM solution providers consistently fail to provide?

     

  2. Mark William Bronze

    Manager IT at Lotin Tech

    06 March 2009 10:50am

    Mark William

    Hmmm. Well there are many problems why CRM solutions consistently fail to provide.

    CRM initiatives launched without a strategy.

    CRM is launched with no regard for enterprise or customer interfaces.

    CRM is launched without customer input.

    CRM is launched without defined metrics and objectives.

     

    Most of the companies fail to plan what they want and how they want it. If they do plan they fail to execute there plans in a proper way.  You can read more from the following article I found Enterprisewizard that offer both platforms. It’s pretty cool that Enterprisewizard even offers an option to start out as a SaaS model and move it behind your firewall at some later point, all with a couple mouse clicks.Further details can be studied from http://www.enterprisewizard.com


     

  3. BbDeath . Bronze

    Popular three-letter acronym at BbDeath

    06 March 2009 21:49pm

    Avatar-blank-50x50

    I have to admit don't know the answer: not sure exactly how much percentage to be given to Marks points to get the optimal combination that answers your question.

    But as a personal opinion if you want to have a good CRM solution remember your hobby: DIY.

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