Hello all.

I am having difficulty managing minor changes and small web development/web design tasks.

I a daily basis i will receive calls from multiple clients - asking for lots of small changes, or other work...

I am struggling keeping track of it.
How do you guys keep track of every request?
Is there any forms i can use?
Is there any forms you get them to fill in?
How do you keep track of everything?

The other issue is - communicating effectively what the client has requested - to the developer/designer if i am delegating the task.

What is your process?
Do you use any specific forms?
Do you have any set forms or questions you get the client to fill in each request?

Thanks

Hi Anon,

There's a world of different tools available you can use to do this. To get your customers to post their request into and then provide a location in which to manage those requests. So the benefits would be to:

• Streamline your workload
• Make sure nothing gets missed
• Speed up response

Here's some that might be worth a look:

http://www.huddle.net/

I believe you can create some of this in Google Apps too (if you're using that)

But your best starting point would be probably be to search on Google for "online project management tools" - lots of great options there.

Hope that helps

Chloe

I've been using Basecamp which is excellent. Can recommend. It's cloud-based so you can include your clients and/or suppliers.

We have been using http://www.activecollab.com/ fo rthe past 6 months afte rtrialing Basecamp we found this to work better for our needs. Have heard good reports on this too: http://www.huddle.com/