08 January 2010 12:43pm
Our company is currently developing a page similar to a Page Not Found / 404 Error page, but for issues with software installation. I was wondering if anyone could point me in the right direction with regard to some well designed / functional pages?
Freelance Project Manager at Chris Baker FPM
19 January 2010 12:35pm
General advice any good?
1) Describe what happend in non-technical terms and Provide reassurance if possible
2) Make sure there is a next step for the customer to do - shoudl htey start teh installation again? Should they contact you
3) Don't use tech-speak language (I've ranted abot this common IT sin here http://usabilitynotes.typepad.com/usabilitynotes/2009/04/your-message-is-for-your-customer-not-for-you.html )
Hope that helps
Head of Ecommerce at Lovehoney
19 January 2010 15:23pm
Thinking about this - I'mnot sure if a 404 analogy fits.
With a 404, the user is looking for something directly
With a failed installation, it is the installation procedure that is looking, not the user.
Can you give us some more info about what the installation programme is doing which might lead it to not finding a required resource?
E-Business Consultant at Dan Barker
19 January 2010 16:20pm
In general, the main functions of a 404 are:
With a software installation, I'd have thought the main objectives of a 'failed' page would be:
following those, you could include:
Hope that's some use,
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