Recommended reports
Reducing Customer Struggle 2012
The Reducing Customer Struggle report, published by Econsultancy in association with Tealeaf, looks in-depth at the extent to which companies understand the overall online customer experience and the approaches or types of technology they use to identify issues and remedy them. The study also looks at which customer channels are most relevant for organizations and the relationship between online and offline business teams.
Multichannel Customer Experience Report
The second annual Multichannel Customer Experience Report, published by Econsultancy in association with Foviance, examines the extent to which organisations are committed to delivering an integrated customer experience. The report, based on a survey of businesses, looks at what the most 'mature' companies are doing diffferently. The findings from an accompanying consumer survey (covering five different sectors) are also available.
Director at Code Marketing Communications
09 September 2008 15:19pm
This is not wholly an online related question so my apologies, but does anyone have any experience of implementing an incentivised referral scheme to encourage registered candidates to refer colleagues and friends to apply for a position (online)?
I would be very interested to learn about your experiences, methods / incentives used and success stories plus how you utilised e-marketing to raise awareness etc.
Many Thanks