I am looking to understand how I can refund customers direct who were acquired through an affiliate. The proposed payment mechanism from th affiliate is direct onto the customers credit card - the one used to sign up originally. This is  difficult for my organisation; our preferred route, would be to pay the affiliate and they manage payment to the customers. This was rebuffed on the grounds; the affiliate would be required to do additional tracking to locate customers.

In essence I am asking what is a viable mechanism for refunding customers without going through the card payment provider - do payment processers, like Cybersource offer this service - so the money would get back to the customer as a refund would.

Any advice would be helpful.

Sonu.

Hi Steph,

Thanks for the welcome advice and time taken to write it.

Rgds
Sonu

On 17:27:41 4 April 2008 StephenFoxworthy wrote:

Hi Sonu,

The easiest method could be some form of loyalty reward or promotion, rather than cash payment. Cash is relatively difficult to transfer securely, and data protection laws prevent sharing of their personal payment details between multiple suppliers or contacts. An alternative could be online vouchers, or product rewards...

These can be done in the form of a claim by customers or in the form of an out-bound email once a customer is validated.

The benefit of this is that you can purchase in bulk with a discount from a number of online providers, and there's a redemption/tracking method built in.

Hope that helps,

Steph.

Hi Sonu, I'm getting your problem, you can get design a new application say, pixel to pixel tracking to track all the payments from the customers, I've implemented this development in my project with the help of www.rupizmedia.com