1. James Woollam Silver

    Managing Director at F+W Media International

    29 December 2008 12:35pm

    James Woollam

    We've been having a discussion in the team here about the use of different characters in page titles. Specifically, w're trying to agree on best practice around the use of hyphens or pipes to separate copy.

    I see this new site uses a pipe:
    Econsultancy | New Post in the Best Practice forum

    But could have used a hyphen:
    Econsultancy - New Post in the Best Practice forum

    Is the pipe best practice in this case?

  2. Ashley Friedlein Staff

    CEO at Econsultancy

    30 December 2008 18:34pm

    Ashley Friedlein

    Hi James

    I'm not sure what is considered best practice to be honest. We used pipes on the old site and also on this new version. We're reviewing what/how much information we include in the page title and in what order.

    For example, we currently just have: Econsultancy | [Thread Title] for forum threads.

    However, we could have: Econsultancy | Forums | [Thread Title]

    Or, indeed: [Thread Title] | Forums | Econsultancy

    I think the length, structuring and ordering is probably more important than whether you use pipes or hyphens.


    We've always used pipes as we felt these made it easiest to understand at a glance what a search result was about - the pipe demarcation splits up the information visually a bit like a form of breadcrumb navigation. With hyphens it might not be so clear, especially where there are hyphens in the rest of the content. For example (when we were called E-consultancy), it might have read E-consultancy - e-commerce post - e-mail specialist, which is hard to read. 
    So we've used pipes for usability/SEO reasons and I feel it's the best way to do it but I have little evidence or hard facts to point to.Ashley
  3. Jez Wilson Bronze

    Ecommerce Manager Europe at Wolverine Worldwide

    05 January 2009 09:01am

    Jez Wilson

    Hi,

    I have to agree that I do not think there is any hard evidence for the use of a pipe, comma, or hyphen in the title tag but I think the order and content of the tag have far more significant weight.

    Personally I would reverse concatinte the title string (unlike this site) so it would be SEO Title Characters | Econsultancy, the reason for this is the thread is more relevant to a search for SEO Title Characters as your primary keywords for the page are the first in the title. At this point Econsultancy is irrelevant as that is not what incidental visitors would be looking for.

    So the deliminator is personal preferance on asthetic and usability.

    hth, Jez.

  4. Ashley Friedlein Staff

    CEO at Econsultancy

    05 January 2009 11:02am

    Ashley Friedlein

    Hi Jez


    Yes, I think you might be right about reverse concatination and something we're looking at changing. 
    I think it depends a bit on your brand and what you sell as to which is the best approach. If you're a massive brand selling commoditised products (e.g. Argos in the UK) then it might be worth have the brand first. However, in our case, where people are looking for information and probably won't have heard of us then I agree that focusing on what they are looking for first makes sense.
    Ashley
  5. Jez Wilson Bronze

    Ecommerce Manager Europe at Wolverine Worldwide

    05 January 2009 11:24am

    Jez Wilson

    Hi Ashley,

    Give it a go, makes a huge difference as more relevant to a search.

    I agree with the brand point but at the end of the day all brands exist to make a profit, as we have to buy all online footfall I would favour getting the customer to the site and then selling that brand once you have the visitor. If people want the brand then they will search the brand name and unless you have really done something wrong you should be #1. But if someone wants a product / service get them to your site then sell your brand to them through design, usability, customer service, shippping times etc...

    In the case of the above brand surely if they were #1 for a search "amazing widget" then it would not matter if the brand name was first in the string as just by being #1 that would re-affirm brand position / penetration / awareness / trust. Where as to loose out by not being #1 means you have no brand penetration anyway.

    So I guess it depends on your focus, sales or brand (or is that chicken and egg??).

    Jez



  6. Ashley Friedlein Staff

    CEO at Econsultancy

    05 January 2009 11:28am

    Ashley Friedlein

    Depends how people actually *read* search results I guess, and I'm sure that depends on the individual and their web experience. 


    If I were searching for a DVD on something, say, then I'd assume that the search results lead to results pages with that DVD on offer on them, and I might scan the bolded excerpt text, but I'd probably scan for a retailer that I trust first and foremost. So haivng the retailer name first might help me find them quicker and click on quicker before bothering to look at other results.
    Ashley
  7. Jez Wilson Bronze

    Ecommerce Manager Europe at Wolverine Worldwide

    05 January 2009 11:49am

    Jez Wilson

    Depends how people actually *read* search results I guess, and I'm sure that depends on the individual and their web experience. 

    No argument from me there!

    Not sure about the second part though, if you really wanted to shop from a trusted retailer would you be searching anyway or direct to the brand / trust? For example I always buy all my DVD's from one etailer and only search if they do not have it in stock. I feel that this is indicative to the time web searchers have to search and also where click blindness comes into it. I think that the majority of people search and click without even bothering to read the results (I have prooved that aswell) as they assume that the search results are correct so making it even more inportant to be #1 for any given search term.

    Give it a go, create an ad text for lets say kitchens and do keywords bathrooms, you will get numerous hits for people looking for bathrooms despite your ad clearly saying kitchens.

    Click blind, be aware!

    (new term perhaps CBC Click Blind Clicks, clicks from visitors who are too busy to read the results properly and will blindly click on the assumption that search engines work and the result 'Must' be right. Probably because the click is free and of the result is not right click back and on to the next link until such a time it is right...)


  8. Simon Jones Bronze

    Founder at SearchData

    06 January 2009 14:05pm

    Simon Jones

    We generally use | as we feel it looks cleaner, and therefore easier to read in the organic listings which should help with click throughs. We've not tested that parameter yet though . . . Main target keyword/phrase as close to the front as humanly possible.

    Si

  9. John Carney Bronze

    Website Developer at John Carney

    08 January 2009 09:09am

    Avatar-blank-50x50

    I would normally use the format article title | brand name on the basis that users have a bigger chance of missing your relevent seo article title if your brand/site name is displayed first.
    On the other hand I do put the brand/site name first on the homepage for users searching on the name itself. 

  10. Ashley Friedlein Staff

    CEO at Econsultancy

    08 January 2009 09:11am

    Ashley Friedlein

    Hi John


    Yes - this is what we are planning to do with this site. Updates to be made in the coming days!

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