Recommended reports
Reducing Customer Struggle 2012
The Reducing Customer Struggle report, published by Econsultancy in association with Tealeaf, looks in-depth at the extent to which companies understand the overall online customer experience and the approaches or types of technology they use to identify issues and remedy them. The study also looks at which customer channels are most relevant for organizations and the relationship between online and offline business teams.
Network Director - North West at Tradedoubler
26 July 2005 17:09pm
I'm sure I have read something in the past year or so, which stated something like: "within 6 months of getting broadband 40% of consumers buy a new PC", but I can't find it anywhere......
Does anyone know where I can find this figure or does anyone have a more up to date figure I can quote?