Recommended reports
JUMP Magazine: Issue one
JUMP is Econsultancy's multichannel magazine in support of the multichannel event, JUMP. In this first issue of JUMP Magazine we focus on a number of areas that will help you to join up your business, including why brands should launch print catalogues and magazines, how to track inbound telephone calls with web analytics, emerging multichannel job roles, and why retailers need multichannel returns policies.
Reducing Customer Struggle 2012
The Reducing Customer Struggle report, published by Econsultancy in association with Tealeaf, looks in-depth at the extent to which companies understand the overall online customer experience and the approaches or types of technology they use to identify issues and remedy them. The study also looks at which customer channels are most relevant for organizations and the relationship between online and offline business teams.
director at abrs
28 January 2005 17:17pm
Working for a mobile network operator you'll be responsible for managing their website in terms of customer services, sales and for overseeing the channel-to-market process of introducing new products. Co-ordinating a network of more than 20 content owners, you'll have direct responsibility for achieving significant revenue targets and cost savings. This job involves a high level of cross-functional interactions. You'll apply your keen focus on innovation and technical expertise to increasing the quality of the customer experience across their business network. To be considered for this role you must be able to demonstrate the following: Several years' web experience in the service industry; At least six years' experience in customer service, marketing or sales; Proven track record of developing web-sites. Please send through an update CV as a word document to