Marketing Manager at Narragansett Technologies
25 January 2006 14:44pm
I am looking for knowledge base software - any recommendations?
Owner at Personal
25 January 2006 15:39pm
You may be interested in InstantKB.NET (assuming that you are looking for a Windows-based solution). I've recently installed this software for the European division of a global print software company and they have been very impressed.
It's incredibly good value for money, even the developer version which includes source code so you can modify the system to your specific needs, although out the box, the software is feature-rich so you shouldn't need to (rich-text articles, role-based security, article rating & feedback, intelligent searching etc.). Uses MS SQL Server so is pretty robust as well.
07 July 2006 06:01am
ASPKnowledgeBase is a 100% ASP based Knowledge base for companies that need an organized centralized solution for FAQ's, instructions and knowledge. It can be setup with a simple MS Access database or a robust MS SQL database in heavy load environments. Users can easily search articles, browse through them and optionally create new cases. A web based admin page can be used to maintain the database. Advanced features: NTLM Authentication, Language modules, Logging and much more. Check out the demo to see it in action (the Delete and Archive functions have been disabled)!
Live demo | Download | Installation | Screenshot | History | FAQClick on "Admin login" in the demo to access the administrative functions (pass = pass).
Director at Chadha Software Technologies
10 July 2006 17:36pm
I'd suggest you to have a look at PHPKB Knowledge Base Script software at http://www.knowledgebase-script.com.
29 November 2006 13:00pm
If you're looking for some simple knowledgebase that tolerates lots of textual data with a storng search engine, try http://www.LessonsLearnedServer.com
Its provided for three sized; micro, small and medium.
Account Manager at Creative Virtual
08 December 2006 09:25am
If you are looking for Knowledge Base Software you can both use internally and externally (client facing), take a look at Creative Virtual (http://creativevirtual.com). We provide Virtual Assistants - which is basically a Knowledge Base connected to a web interface and a web engine recognizing natural language. This enables you to deploy the solution in many different ways - as a pure FAQ engine, as a pure web interface answering natural language questions (full sentences as opposed to keywords) or a combination of both.
To see how it works, visit some of our recent implementations:http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_homepage.php?p_sid=vMpqLBoi ("Ask Emma")http://www.bmsolutions.co.uk/ ("Ask Red")http://www.sharp.co.uk (Support > "Ask A Question")http://www.ikea.co.uk ("Ask Anna")http://www.lloydstsb.com/credit_cards.asp?link=top_navigation ("Ask A Question")
These are all customer facing implementations, but you could also deploy this software internally (or both) and the Open Architecture allows you to connect the software to existing systems (e.g. Helpdesk software, CRM, etc.).
If this is of interest of you, please drop me an email on email@example.com
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