Accoutn Director at DLKW
03 January 2002 17:55pm
Now that Gomez have returned to America does anyone have any recommendations on what authoritative competitive benchmarking reports companies and consumers can now refer to - in particular regarding financial services.
CEO at Econsultancy
23 January 2002 09:38am
Do you know of http://www.a-zmoney.com? They bill themselves as providing independently researched reviews. They cover a fair range of FS sites and the information is reasonably up to date but I'm not sure how authoritative a source this is....
There are quite a few good white papers on FS web sites around. Try searching on 'financial services' on this site at http://www.e-consultancy.com/knowledge/whitepapers/search.asp
I was particularly interested by Mainspring's report "The Customer Speaks: 3,300 Internet Users Tell Us What They Want from Retail Financial Services". Details on that are at http://www.e-consultancy.com/knowledge/whitepapers/whitepaper_view.asp?id=240
- you have to register to get access and Mainspring were bought by IBM a while back so it may not be there for much longer...
On 17:55:43 3 January 2002 milton wrote:
>Now that Gomez have returned to America does anyone have
>any recommendations on what authoritative competitive
>benchmarking reports companies and consumers can now refer
>to - in particular regarding financial services.
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