Online survey software
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Senior Consultant at Doberman UK
19 January 2004 09:20am
A client has asked me to look into the online survey market to see what is around and how much does it cost for a license etc.
The basic requirements they have are;
1. No technical skill to set up and administer the survey (eg adding questions, editing existing surveys, etc)
2. A decent interface with good support features (help, demos, templates etc)
3. Easy to downloadable results in multiple formats so analysis can be conducted effectively and if possible be web based
4. Access to the survey could be through their website, email or popup
If anyone has any knowledge that could be shared as whom the main players are and what sort of costs i should be thinking of i would be very grateful.
I imagine there must be some trial software available so that it is possible to evaluate the product, if this is the case does anyone know which supplier would be worth talking too?
Many thanks
Jonathan
CEO at Econsultancy
19 January 2004 10:07am
Hi Jonathan
Have a look at my post at http://www.e-consultancy.com/forum/100172-online-survey-tools.html and the replies I got. Might help as a starting point?
We're going to be publishing a "Buyer's Guide" to providers of Online Customer Surveys and Research this year and we're drawing up the shortlist.
The kind of people we've got on our radar so far who provide services (and not just software tools) include:
- NOP
- Taylor Nelson Soffres
- Comscore
- Nielsen / RedSherriff
- Millward Brown
- Dynamic Logic
- eDigitalResearch
- Gomez
- IMRS (Internet Market Research Services)
I'd be grateful of others you unearth in your travels.
Ashley
Developer at Objects Pty Ptd
20 January 2004 05:42am
Evalu8 provides a powerful service for delivering targetted online surveys, evaluations and reviews. It provides a rich authoring environment, as well as supporting the ongoing management of your survey. Once the survey is complete, reports are available immediately for viewing online, or downlooading for further analysis.
Visit the site for more information at:
http://www.evalu8.com.au?ref=1123
Registration is free, and pricing is based on the number of potential answers. However there is no charge for evaluations with less than 100 potential answers allowing the full capabilities of the service to be trialled before making any financial commitment.
You can register at:
https://www.evalu8.com.au/site/Admin/OrgReg.asp?ref=1123
NB. I am involved in the development of the Evalu8 service.
Business Development Director at iPerceptions
20 January 2004 08:53am
On 09:20:19 19 January 2004 Jonathan Hilton wrote:
>A client has asked me to look into the online survey
>market to see what is around and how much does it cost for
>a license etc.
>
>The basic requirements they have are;
>1. No technical skill to set up and administer the survey
>(eg adding questions, editing existing surveys, etc)
>2. A decent interface with good support features (help,
>demos, templates etc)
>3. Easy to downloadable results in multiple formats so
>analysis can be conducted effectively and if possible be
>web based
>4. Access to the survey could be through their website,
>email or popup
>
>If anyone has any knowledge that could be shared as whom
>the main players are and what sort of costs i should be
>thinking of i would be very grateful.
>
>I imagine there must be some trial software available so
>that it is possible to evaluate the product, if this is
>the case does anyone know which supplier would be worth
>talking too?
>
>Many thanks
>
>Jonathan
Jonathan,
A product you should consider is iPerceptions webValidator.
It takes suvey quite a long way further in its methodology and framework. They carry several products that look at all major issues that Marketing Directors currently have and will have in the future.
Please let me know if you need any more information.
Mark Lambert
Product Marketing at Google UK
20 January 2004 10:25am
Two more companies to throw into the fray - these are a bit more focused on surveys to assess website ccustomer experience, not sure what you will be using the survey tool for.
1) Vividence
We used Vividence at eToys for user experience assessments back in 2000, What I like about their tool is that the survey data is integrated with click stream data so you can look at customer opinions and behaviour together, instead of piecing together data from your web analytics tool with data from your survey tool. They have a reasonable entry price at $1500 for a survey of 50 customers, can all be set up online. www.vividence.com
2) eDigital Research
Two of my clients are using eMysteryShopper for usability surveys and are happy with it as far as I know.
www.edigitalresearch.com
Best wishes
Obi
Senior Sales at Voxco
21 January 2004 15:22pm
Jonathan,
I Might as well throw in my product. You should have a look at Voxco. I can quickly setup a demo for you. You also might want to search Quirks.com http://www.quirks.com/software/websearch.asp You will find that Voxco is highly rated and recognized. Another good source would be Tim Macer's site: http://www.macer.co.uk/ where you will find many articles and reviews of various web survey vendors.
Send me a note if you would like to investigate Voxco further and see how we can setup a demo for your customer.
Steve Blackburn
VOXCO
514-861-9255
On 09:20:19 19 January 2004 Jonathan Hilton wrote:
>A client has asked me to look into the online survey
>market to see what is around and how much does it cost for
>a license etc.
>
>The basic requirements they have are;
>1. No technical skill to set up and administer the survey
>(eg adding questions, editing existing surveys, etc)
>2. A decent interface with good support features (help,
>demos, templates etc)
>3. Easy to downloadable results in multiple formats so
>analysis can be conducted effectively and if possible be
>web based
>4. Access to the survey could be through their website,
>email or popup
>
>If anyone has any knowledge that could be shared as whom
>the main players are and what sort of costs i should be
>thinking of i would be very grateful.
>
>I imagine there must be some trial software available so
>that it is possible to evaluate the product, if this is
>the case does anyone know which supplier would be worth
>talking too?
>
>Many thanks
>
>Jonathan
Head of Protection Products at Citi Bank UK Consumer (Egg.com)
26 January 2004 08:28am
Mr Hilton,
We use Confirm It, and have found it to be,
a] easy to use in terms of setting up the survey in house and exporting the results,
b] useable from the customers perspective. They seem to have no problems working thorugh surveys on the web and our response rates have jumped since its implementation. It is useful that you can force 'friendly' URL's
http://www.confirmit.com
The company passed our fairly rigorous due diligence procedure, and I understand we are now bringing the data storage facilities into our building as previously customer data resided in the States for a brief period of time. This is something to watch as your client may have issues with the US regulations.
Cheers
Charlie
On 09:20:19 19 January 2004 Jonathan Hilton wrote:
>A client has asked me to look into the online survey
>market to see what is around and how much does it cost for
>a license etc.
>
>The basic requirements they have are;
>1. No technical skill to set up and administer the survey
>(eg adding questions, editing existing surveys, etc)
>2. A decent interface with good support features (help,
>demos, templates etc)
>3. Easy to downloadable results in multiple formats so
>analysis can be conducted effectively and if possible be
>web based
>4. Access to the survey could be through their website,
>email or popup
>
>If anyone has any knowledge that could be shared as whom
>the main players are and what sort of costs i should be
>thinking of i would be very grateful.
>
>I imagine there must be some trial software available so
>that it is possible to evaluate the product, if this is
>the case does anyone know which supplier would be worth
>talking too?
>
>Many thanks
>
>Jonathan
SEO Specialist at Ognas
11 March 2004 14:47pm
Key Survey provides online survey software solutions and professional research services to business. We provide our customers with immediate online survey capability at a reasonable cost and offer them the option to outsource their projects.
University of Wien
11 February 2006 21:44pm
Jonathan,
check out surveycenter from Globalpark (http://www.globalpark.de/eng/).
Tim Macer wrote a review about this tool:
http://www.meaning.uk.com/arts/112.html
By, Michael
Online marketing manager at Survey-Reviews.net
24 March 2009 20:05pm
Hi,
Take a look at www.survey-reviews.net to read more survey software reviews.
Good luck.