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Head of Marketing at Aurora Global Markets
29 November 2007 12:26pm
I am looking to compliment our current customer service operation with an outsourced solution that will not only answer customer and prospect queries, but who will also have the skills to up sell to prospects/customers that are at various stages of the conversion funnel. Whilst a UK based Multi-lingual operation would be preferable, I will also consider offshore.
Many thanks,
Chris
Interim Ecommerce lead at Amber Tiger
29 November 2007 15:16pm
Hi Chris
don't underestimate the amount of calls you can reduce by the effective implementation of a web self service solution.
At www.flythomascook.com we not only reduced calls in the help desk but actually improved conversion by improving customers' confidence to book by providing a smart relevant answer at exactly the right time during the booking journey.
regards Tony Milsom
On 12:26:18 29 November 2007 ChrisMarshall wrote:
>I am looking to compliment our current customer service
>operation with an outsourced solution that will not only
>answer customer and prospect queries, but who will also
>have the skills to up sell to prospects/customers that are
>at various stages of the conversion funnel. Whilst a UK
>based Multi-lingual operation would be preferable, I will
>also consider offshore.
>
>Many thanks,
>Chris
home
01 December 2007 07:08am
Hi
You can look up various solutions online that will help you automate your helpdesk activities. The important thing is to strike a balance between automated activities, selfhelp for your customers and live help. This will ensure that your high-value customers do not get caught in a web of automated instructions. Maybe you should also install some predictive software.
Partner at The Flea
02 December 2007 12:59pm
Hi Chris,
We are an ad and online marketing firm based in India and can handle your multi-lingual offshoring needs.
Please mail me at
sshibad (AT) fleaglobal.com
Best regards,
Sunil
Director at LiaiseOnline Limited
03 December 2007 20:43pm
You should talk to Adam at Verbatim
Inventa Technologies Ltd.
07 December 2007 19:33pm
Hi Chris,
We might be able to help you we are London Base company with an offshore centre in INDIA (New Delhi).
Just a have look to our state-of-art offshore facilities http://www.inventatech.co.uk/contactus.php (Please Click Facility Tour Icon).
Thanks & Regards
Sandeep Tyagi
Inventa Technologies Ltd.
Suite 7, Lords Business Centre
665 North Circular Road
London
NW2 7AX
Tel: 0845 618 2940
Website: www.InventaTech.co.uk