Recommended reports
Customer Engagement Report 2011
This is the fifth annual Customer Engagement Report, produced in association with cScape. This is the most comprehensive and influential report available on customer engagement, and features expert commentary from the likes of Jim Sterne, Adam Hibbert, Ron Shevlin, Richard Sedley, Steve Woods and Ian Jindal.
Alternatively, see our Social media integration or State of Social Report 2011.
09 February 2010 21:20pm
So it's a fact most agencies outsource work. Like the title, I am interested to know where these agencies go, or what the normal procedure is for companies to get this kind of work from agencies. Is there a job function or department in the agency that takes care of this?