Head of Customer Communications at FreeAgent
28 October 2010 16:43pm
I wonder if anyone can help, we're selling a B2B service online which has an up front fee of £299 then an ongoing monthly fee of £25. We'd like to take payment online (something we're currently doing on other sites) but also then sign up to a direct debit for the monthly payment. I've done a search and there are a few providers but I wondered if anyone has any experience of a provider for this type of solution that they could recommend.
CEO at Econsultancy
04 November 2010 14:59pm
We use Datacash as our payment processor (and PayPal actually) for the back end of this website. They provide credit card as well as paperless direct debit services. We don't use the latter as we're not convinced people want to give us direct access to their bank accounts, especially as most of our customers are business customers using their company credit cards. But we do take one off and recurring payments, just be card rather than DD. Also DD isn't supported globally as far as I know and over half our online customers are non UK.
Managing Director at Direct Debit Training Ltd
08 November 2010 10:05am
There are a number of organisations that can help. It depends if you want to link directly to Bacs or use a third party Bureau service.
- If you want to link directly to Bacs you need to be registered as a service user (speak to your bank about sponsorship) and will need to obtain Bacstel-IP software. (Go to the Bacs website and look for the PDF list of approved software suppliers).
- Alternatively you can use a Bureau service. Bureau (like Datacash) will undertake some or all of your Direct Debit processing (from sending your files to Bacs for processing through to managing your end to end DD process. (Go to the Bacs website and search for the PDF list of approved Bureau).
Amongst the different aspects of managing a DD service, one thing to note with PDD (Paperless Direct Debit) is that you cannot use the on-line or telephone sign-up process if more than one person is required to authorise a transaction against the (your customers) bank account. This means that PDD is not always suitable for B2B services and most business' (that are willing to pay by Direct Debit) will need to complete a paper Direct Debit Instruction (so that the different signatories can sign the instruction).
Hope this helps. Please feel free to contact me at Direct Debit Training Ltd if you have any questions. Happy to answer them for you.
Business Development Manager at First Capital Cashflow plc
11 November 2010 12:36pm
We can deliver a range of value for money, bespoke services to match your particular requirements. We have been developing and enhancing our customer proposition over the last 10 years and we firmly believe we have an unrivalled service which is flexible enough to accommodate our clients’ requirements.
We can provide our service in either a Facilities Management or Managed Bureau capacity. Facilities Management - for businesses that do not have their own bank sponsorship. Managed Bureau Service - for businesses that already have their own Service User Number.
I would be delighted to discuss our service and the associated costs for either option with you in more detail
Free market research on digital marketing
Daily Pulse: award winning newsletter
It takes 30 seconds to register