Account Manager (B2B Agency), Base One

This job ad has expired, it was posted over 60 days ago and the position is likely to have been filled.

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Job Description

Description of the business       

A B2B brand and communications group that is leading the way in which B2B brands are established in the Buyershpere. Serving a range of clients they develop, create, and nurture brands using a buyer centric combination of online and offline techniques.

Business need for the role         

Continued business growth at Base One and an increasing portfolio of clients has created the need to grow the Client Services Team to ensure that we continue to provide a high quality account management to all our clients, current and future.

Main Purpose of the Job

To effectively manage marketing communications projects for particular clients (from briefing to implementation), taking responsibility for the service levels of these accounts to ensure client satisfaction.  

Managing all job handling procedures up to the point of invoicing.

Developing strong business relationships with particular clients.

Responsibilities:

Key Area 1 – Project Planning

 

• Formulating realistic plans to deliver the work on time and on budget:
• Produce accurate client estimates for each project
• Produce clear and achievable schedules for each project
• Write clear and inspiring creative briefs for each project 
• Manage the clients through the project process
• Manage the creative team through the project, ensuring the work is on brief, on time and on budget (i.e. external costs and time costs do not exceed estimate)
• Present creative work to the clients
• Provide feedback to the Client Director on progress towards objectives
• Provide feedback to creative team on project success and client satisfaction

 

Key Area 2 – Job handling

Managing all job handling procedures:

 

• Open a job as soon as a project is “live”
• Ensure all work is planned accurately on to the work plan, weekly
• Develop accurate and timely estimates
• Demonstrate sound control of costs, both agency time costs and external costs
• Ensure the forecast is kept continually up to date
• Brief the creative team, face to face
• Meet with clients to present all creative work
• Develop status reports for all clients, and meet at least once a month
• Write contact reports following every meeting
• Ensure invoicing is completed by the first week of very month

 

Key Area 3 – Client Management

Develop strong business relationships:

 

• Work with the Client Director to develop and manage the clients
• Instil confidence in the client
• Build effective and lasting relationships
• Continually act to improve client satisfaction
• Actively seek additional opportunities within your clients

 

Key deliverables

 

• Achieve at least 6 billable hours per day
• Ensure 100% of all billable time on a project is invoiced 
• Ensure at least 15% profit is achieved on external service costs
• Work with the Client Director to achieve the annual forecasted GP target for your particular clients
• Work with the Client Director to achieve a Client Net Promoter Score of 9 or 10 in the Client Satisfaction Survey
• Build strong relationships across teams to foster effective teamwork and maximise efficiencies

 

Selection criteria

Education

 

• Graduate calibre
• Experience
• Significant Account Management  experience within an agency (ideally in a B2B context) either on the client side or on the agency side
• Experience of integrated marketing communication campaigns

 

Knowledge

 

• Understanding of how a Client Service Team operates
• Understands the client/agency relationship
• A general understanding of communications and marketing (ideally both offline and online)

Technical and functional skills

 

 

• IT  skills (MS Office)
• Presentation skills
• Project management skills
• Ability to work with cross functional teams

 

 Competencies and Disposition

 

• B2B experience desirable (not essential)
• A commercial attitude and approach
• Strong project management skills including attention to detail and the ability to meet deadlines
• Strong client management skills
• Confidence and assertiveness with ability to influence
• Sense of humour
• Strong work ethic
• Passion for digital communications and marketing
• Excellent communicator (written and verbal)
• Strong customer service orientation
• Enthusiastic, driven and self motivated
• A team player with a collaborative working style
• Open and approachable
• Loves taking responsibility

 

 

 

Contact / Application Details

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