Key Account Manager - Online Retail, ChannelAdvisor Corporation

This job ad has expired, it was posted over 60 days ago and the position is likely to have been filled.

Posted on	8th July 2009
Job Title	Key Account Manager - Online Retail
Employer	ChannelAdvisor Corporation
Salary	45-60K OTE
Contract type	Permanent
Country	United Kingdom
Location Details	Central London
Start Date	ASAP
Application Deadline	None

Job Description

ChannelAdvisor is expanding its sales team and is seeking a Key Account Manager to join its Central London team. The Account Manager serves as the primary point of contact for an assigned book of online retail accounts and is ultimately responsible for the overall success of the client relationship as well as the client's success with ChannelAdvisor products and services. The Account Manager strives to ensure a positive ROI for our customers in addition to identifying ways in which they would benefit from additional products and services in a strategic and consultative capacity.

Responsibilities:

Attainment of set revenue goals
Up-selling appropriate products and services
Reporting (weekly) revenue projections to the Director of Account Management for set accounts
Developing and maintaining relationships within key accounts and ensuring customer satisfaction across all products and services provided
Ensuring that accounts maximize the value from ChannelAdvisor’s software platform(s)
Maintaining high renewal rate for key accounts
Minimizing terminations of key accounts
Driving the ChannelAdvisor relationship to the executive level within set accounts

Candidate Requirements

Required Skills

University degree required
Previous account management experience in technology
Experience working with online retail or ecommerce customers
Proficiency using Excel and MS Office applications
Basic financial analysis skills in order to be able to project revenue
Comfort with web-based applications
At least 5 years work history with a minimum of 2 years in a related position
A strong customer service orientation and the ability to form long-term customer relationships