Senior Business Consultant with Telco expertise, EMC Consulting

This job ad has expired, it was posted over 60 days ago and the position is likely to have been filled.

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Job Description

EMC Consulting combines vertical industry expertise, a broad range of management consulting capabilities, and innovative business solutions to help companies harness the value of information across the enterprise.  EMC Consulting is the consulting arm of the larger EMC organisation.  Our business consultants are seasoned industry professionals with a broad range of management consulting capabilities and a deep understanding of the challenges industries face.  Our thought leadership and business insights extend to critical business issues such as compliance and risk management, and help customers achieve their goals in product innovation, change management, operational excellence and improving their customers’ experience.  

With over 2,700 consultants worldwide, EMC has a global reach that is complemented by local delivery in local language. We have extensive client relationships that include over 50% of Fortune 500 companies.   The UK Telecommunications practice currently has over 40 employees and is searching for qualified applicants to help grow the practice 

Job Description:

As part of EMC Business Consulting, the candidate will work on multiple projects to provide services to telecommunications clients.  Candidate will likely manage part of or all of a telecom project/programme, however, may also act as an individual contributor and must be comfortable in both capacities.  Must provide thought leadership to client problem resolution in addition to developing strategies that deliver excellent client results.

Candidate should have an excellent understanding of the wireless and fixed telecommunications industries, with at least 10 years experience in providing management consulting services (preferably to telecommunications clients).  Candidates with equivalent industry experience will be considered.  The candidate must be able to supervise a team of up to 10 direct reports in a complex, matrix-reporting organisation.  Candidates must possess excellent communications, organizational and leadership skills and must provide thought leadership on impact analysis and strategy development.   In addition, candidates must support implementation/delivery activities and interact with client personnel and senior leadership to accomplish project objectives.  Candidates must be self-starters and be able to work both individually and in a team environment. 

Specific telecommunications experience with standard telecommunications products such as PSTN, ISDN, VPN, dedicated circuits, Customer Premise Equipment (CPE), GSM, GPRS, Edge 3G and/or 4G required.  Experience in call centres/BSS/OSS systems and related business processes such as ordering, provisioning, and customer care a plus.  Must be able to lead telecommunications change management activities such as the analyses of client operations, business processes, and organisational structures using Business Process Reengineering and CPI methods and tools to develop and implement recommendations that lead to improved client productivity.

Candidate will be part of a growing UK based consultancy within a multi-national corporation and must be able to contribute to business development activities.  Prior experience in a large consultancy with formal programme management methodologies is required.  Ability to travel to client locations (~80%) required - will vary with assignment.

Candidate Requirements

General Skills Requirements

1.       Ability to provide thought leadership and guidance to problem resolution

2.       Demonstrated experience in leading and directing medium to large, complex projects with up to 10 direct reports

3.       Excellent written and oral communication skills including presentation skills (MS Visio, MS PowerPoint and MS Office)

4.       Executive-level communication and presentation experience

5.       Experience managing client expectations in a challenging and changing environment

6.       Experience with executing and delivering process improvements, continuous process improvement, change management, and communications

7.       Minimum education requirement: Bachelor's degree, however, an advanced degree in the area of specialization or an MBA is preferred

8.       Prior experience managing suppliers preferred

9.       Project management skills as demonstrated through scope/release management, project planning, status reporting and issue and risk tracking

10.   Strong organizational and multitasking skills

11.   Strong people skills to include the ability to lead and motivate other team members

12.   Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

13.   Willingness to mentor junior staff

Telecom Skills Requirements

1.       Change management and business process change knowledge related to billing, ordering and provisioning.  Candidate will work with client organisations to re-design business processes, provide expertise based on previous experience with business process analysis (including process mapping, workload assessments and benchmarking/market surveys), change management, communications, and general management consulting activities.

2.       CRM applications in telecommunications providers

3.       Customer experience programme development and implementation

4.       Data centre consolidation and business continuity planning

5.       Delivery assurance capabilities to include estimation, development methodology adherence, and change management

6.       Increasing call centre operational efficiency

7.       Multi-system data migration of customer and product data

8.       Network management and Next Generation networks

9.       Programme management for large, complex programmes

Contact / Application Details

The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.

Michelle Flynn, Internal Recruitment Manager,

Link: http://uk.emc.com/services/index.htm

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