This job ad has expired, it was posted over 60 days ago and the position is likely to have been filled.
| Posted on | 4th February 2010 |
|---|---|
| Job Title | Technical Account Manager/Customer Success Manager |
| Employer | SLI Systems, Inc. |
| Contract type | Permanent |
| Country | United Kingdom |
| Location Details | London, UK (Shoreditch - Old Street tube) |
| Application Deadline | None |
Job Description
An exciting opportunity within the SLI Systems team, the Technical Account Manager/Customer Success Manager will be responsible for ensuring that services provided to SLI's UK & European customers exceed their expectations and that they remain as successful and satisfied clients. This position is an addition to our growing UK engineering and sales team. This is a fantastic opportunity to be part of a fast growing and profitable company.
# Regularly communicating with existing customers.
# Coordinating responses to customers’ support requests.
# Provide pre-sales technical support services in collaboration with SLI sales team.
# Participate in 'Sales Engineer' role for UK and European opportunities.
# Training new & existing customers in use of SLI Systems services
(especially Search Trends reporting tools & Merchandising Console).
# Drafting written responses to any/all support requests - urgent
(after hours) response will be handled by operations/support engineers
# Refine processes to make supporting customers more efficient
# Visiting customers - this may involve limited domestic and international travel
# Monitoring clients - check reports
# Manage CRM database as it pertains to CSM duties
# Interviewing customers to determine upcoming ecommerce initiatives and other vendors they are using
# Identify client needs and make informed recommendations in a
consultative manner to improve clients' overall site usability and
operations
Candidate Requirements
At least 4 years of customer service/customer relationship management experience.
Excellent written and verbal communications skills required in English, other European language skills a plus.
Able to communicate about a technical product through demonstrations and presentations as well as 1:1 phone calls and visits.
PC proficient, with thorough understanding of; Excel, Word, Powerpoint,
Salesforce.com, web-based trouble-ticket/workflow systems etc,
Proven ability to work independently, without administrative support.
In-depth knowledge of ecommerce is preferable.
Strong understanding of search engine marketing is preferable. Experience with web analytics tools is preferable.
Strong interest in staying current with industry trends in web site
design, usability, analytics, user behavior, and other topics.
The UK Technical Account Manager/Customer Success Manager will
work closely with the US based CSM team and the New Zealand based
engineering team and may be required to travel to the US and/or New
Zealand from time to time.
Contact / Application Details
The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.
Please visit http://www.sli-systems.com/
To apply, please email jobs.1001.cs@sli-systems.com
Please send an email with offer letter and your CV.
