JUMP London Speakers
Rebecca Jones
Head of Marketing Planning & Acting Head of CRM, BBC Worldwide
Talking on: Embedding digital CRM in the business: Marketing vs. IT
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Warren Buckley
Managing Director, Customer Services, British Telecom
Talking on: Customer service in the social age
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Annabel Venner
Marketing Director, Hiscox
Talking on: Award-winning multichannel B2B marketing innovation : Hiscox case study
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Matthew Turner
Head of Online Marketing, BSkyB
Talking on: Optimising marketing effectiveness through better channel integration: Sky case study
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Stewart Bromley
Head of Digital Solutions, first direct
Talking on: Intuition - Beyond Experience: The next level in creating multi-channel customer experience
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Neil Bridgeman
Head of Marketing, NET-A-PORTER
Talking on: Delivering joined up customer experiences across offline / online: Net-a-porter case study
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Rob Grimshaw
Managing Director, FT.com
Talking on: The Innovation Challenge - how can organisations successfully innovate across online/offline?: Lessons from FT.com
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John Watton
Director, Global Brand and Marketing, Expedia Affiliate Network, Expedia
Talking on: Using marketing automation to optimise sales across online and offline
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Gabe Zicherman
Entrepreneur and Author, Gamification Co.
Talking on: Gamification and the multichannel customer experience
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Jonathan Wall
Group E-Commerce Director, Shop Direct Group
Talking on: Social commerce - analysing the value of social media: Shop direct group case study
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Alex Vaidya
Consulting Digital Strategist, Porsche Cars
Talking on: Online engagement tactics for offline brands: How Porsche is making the most of Facebook and YouTube
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Allison Wightman
Head of eBusiness, Virgin Atlantic
Talking on: Optimising multi-channel marketing using attribution modelling
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Katie Sheppard
Head of Relationships & Marketing, match UK & Ireland
Talking on: How to enhance TV ad campaigns via social media platforms
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Simon Joseph
Associate Director - E-commerce, Jessops
Talking on: The transition from offline retail to a truly multichannel business: The story of Jessops
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Eric Crossfield
Web Analytics Manager, John Lewis Financial Services
Talking on: Optimising multichannel marketing effectiveness using analytical insight
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Iain MacDonald
Multichannel Marketing Director, Crew Clothing
Talking on: Crew Clothing's journey towards multichannel
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Frank Sendler
Online Marketing Manager, Crew Clothing
Talking on: Crew Clothing's journey towards multichannel
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Kate Simon
Head of CRM and E-commerce, Argos
Talking on: Using holistic customer data, segmentation & insight to drive the customer proposition and business decisions
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Craig Sullivan
Group eBusiness Customer Experience Manager, Belron® International (Autoglass)
Talking on: Insights from multichannel marketing optimisation tests: Autoglass case studies
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Matthew Curry
Head of Ecommerce, Lovehoney
Talking on: What offline strategists can learn from e-commerce managers
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Craig Hepburn
Global Director, Digital & Social Media, Nokia
Talking on: Succeeding at customer engagement through social media: Nokia case study
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Simon Harrow
Technology Officer, Kiddicare
Talking on: Joining up cross-channel data to achieve a single customer view
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Simon McDonald
Business Director, InSites Consulting
Talking on: Managing conversations across online and offline: Scoop on cutting edge research
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Matthew Kelleher
Commercial Director, RedEye
Talking on: Evans Cycles: Delivering a Data Driven CRM Strategy Through Email
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Andrew Jackson-Proes
IBM Enterprise Marketing Subject Matter Expert, N. Europe, IBM UK Ltd
Talking on: Interactive marketing - building a cross-channel dialogue with your customers and prospects. Perspectives and case studies
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Don Morrison
Vice President Sales, Foresee Results
Talking on: Metrics to Understand the Cross-Channel Customer
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David Mulhall-Brown
Country Manager UK & Ireland, AT Internet
Talking on: 5 tips for measuring & optimising multi-platform marketing
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Dominic Powers
SVP & Managing Director, International Operations, Epsilon International
Talking on: Customer Experience Marketing on a Global Basis
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Hannah Graham
Head of Marketing, Sky IQ
Talking on: If data is the new oil, how can it make you rich?
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Mike Quinn
Product Marketing for Digital Marketing, Adobe
Talking on: Best practices for measuring social media for business impact
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Sal Visca
CTO, Elastic Path
Talking on: Right Here, Right Now - New Business Models for the Instant Access Revolution
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Anjli Vyas
eCRM Executive, bmi
Talking on: Improving cross-channel marketing coordination through fully integrated social campaigns
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Nick Fuller
Director of Strategy & Analytics, e-Dialog International
Talking on: Optimising the Opt-In Opportunity: email acquisition in a multi-channel environment
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Kees de Vos
VP Business Consulting, hybris software
Talking on: How to provide customers with a consistent shopping experience across all touch points
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Andrew Hood
Founder and Managing Director , Lynchpin
Talking on: 3 Strategies to Demolish the Data Silos
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Allan Thraen
Product Manager, CMS, EPiServer
Talking on: Mobilise, Socialise and Personalise – implications for your marketing platform
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Kevin Cochrane
VP Marketing, Digital Enterprise, Adobe
Talking on: Mobile: The Final Frontier for Digital Marketing
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Archna Trivedi
Head of Relationship Management, ExactTarget
Talking on: Tying it all Together: Designing a Multi-Channel Campaign
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James Bain
Founder and Commercial Director, Redspottedhanky.com
Talking on: Building a Scalable Platform for Joined-Up Marketing from Acquisition to Loyalty
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Mark Russell
Head of E-commerce, Ideal Shopping Direct
Talking on: Managing customer experience to drive conversion. Ideal Shopping Direct case study
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Mark Emmett
CRM Capability Manager, Sony
Talking on: Supercharge your Multi-Channel Marketing Effectiveness with Eloqua Campaigns
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Jonathan Wolf
Product Strategist, Bazaarvoice
Talking on: Forget "multi-channel" - creating a cross-channel customer experience
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Margaret Farmakis
Senior Director, Response Consulting Group, Return Path
Talking on: Email Reputation: Why the Subscriber Experience Matters!
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Chris Sherlock
Director of Marketing Services, Equifax
Talking on: Creativity in Data to Build Trust
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Richard Evans
Director of Marketing, EMEA, Silverpop
Talking on: Getting Personal - Lose the Corporate Speak and Talk to your Customers like Human Beings
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Toby Goldblatt
Director of Digital, CACI
Talking on: Digital is Dead - Long live Multichannel: Practical steps to integrating your marketing channels
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Matt Mills
Senior VP, EMEA, Autonomy’s Optimization Suite
Roxanna Mohseni
Head of Online Sales, BT PLC
Talking on: Intelligently engaging customers to increase online sales
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Conrad Bennett
Senior Director, Technical Services – EMEA, Webtrends
Talking on: The Cookie has Crumbled
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Helen Southgate
Senior Online Marketing Manager, BSkyB
Talking on: Search on the move: integrating mobile search
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Oliver March
Senior Account Manager EMEA, Responsys
Talking on: Improving cross-channel marketing coordination through fully integrated social campaigns
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Ade Adeosun
Commercial Director, Nedstat, a comScore Company
Talking on: PANEL: What are the best ways of joining up the customer experience?
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Zoe Seamann
Online Brand Manager, bmibaby
Talking on: Getting Personal - Lose the Corporate Speak and Talk to your Customers like Human Beings
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Matt Jarman
Associate Director, CACI
Talking on: Digital is Dead - Long live Multichannel: Practical steps to integrating your marketing channels
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Andrew Webb
E-business Strategist, Endeca
Talking on: Multi-channel – managing the customer experience across channels
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John Barnes
Managing Director Digital & Tech, Incisive Media
Talking on: PANEL: How can you transform your company culture?
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Ottokar Rosenberger
UK Managing Director, eHarmony
Talking on: PANEL: How can you transform your company culture?
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Jess Burney
Subscription and Database Director, BBC Worldwide
Talking on: PANEL: How can you transform your company culture?
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Nick Rawlings
Marketing Director, Lands' End
Talking on: PANEL: Data is the new oil. So how do you refine it?
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Joby Russell
Head of Marketing Communications, Confused.com
Talking on: PANEL: Cross-channel optimisation is the Holy Grail. So where do you start to look for it?
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Margaret Robertson
European Marketing Director, Canvas Holidays
Talking on: PANEL: Cross-channel optimisation is the Holy Grail. So where do you start to look for it?
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Andy Letting
Head of Mobile, Ladbrokes
Talking on: PANEL: What are the best ways of joining up the customer experience?
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Steven Behan
Acting Head of Online & OD Business Information, Commercial and Online, ITV plc
Talking on: PANEL: What are the best ways of joining up the customer experience?
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Ben Hart
Head of Marketing and E-commerce, Evans Cycles
Talking on: Evans Cycles: Delivering a Data Driven CRM Strategy Through Email
W
Richard Tate
Online Performance Manager, Hutchison 3G UK Limited
Talking on: PANEL: Data is the new oil. So how do you refine it?
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Alex Horstmann
General Manager, User Experience and Design', TUI Travel
Talking on: PANEL: Data is the new oil. So how do you refine it?
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Mansoor Malik
Managing Director, UK, ForeSee
Talking on: PANEL: Data is the new oil. So how do you refine it?
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Andy Harding
Director of E-commerce , House of Fraser
Talking on: PANEL: What are the best ways of joining up the customer experience?
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Jonathan Beeston
Global Marketing Director, Efficient Frontier
Talking on: Search on the move: integrating mobile search
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Richard Evans
Director of Marketing, EMEA, Silverpop
Talking on: PANEL: Cross-channel optimisation is the Holy Grail. So where do you start to look for it?
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Chris Sherlock
Director of Marketing Services, Equifax
Talking on: PANEL: Data is the new oil. So how do you refine it?
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Archna Trivedi
Head of Relationship Management, ExactTarget
Talking on: PANEL: What are the best ways of joining up the customer experience?
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Matt Mills
Senior VP, EMEA, Autonomy’s Optimization Suite
Talking on: PANEL: Cross-channel optimisation is the Holy Grail. So where do you start to look for it?
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Colin Kelly
E-business Content Manager, JD WIlliams
Talking on: Multi-channel – managing the customer experience across channels
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Neil Morgan
Senior Director, EMEA Marketing Digital Marketing, Adobe
Talking on: PANEL: How can you transform your company culture?
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Gabrielle Lovering
Head of Design, Strategy, Digital, Global Brands & Marketing, BBC Worldwide
Talking on: Embedding digital CRM in the business: Marketing vs. IT
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