About Richard Bassett
Richard is Sales Manager, General Markets, at LivePerson and is responsible for managing the company’s mid-market sales team in EMEA. Richard has been at LivePerson for over two years and has extensive experience of working with leading brands - like Ted Baker, Isabella Oliver, Parcel2Go and Thomas Pink - to improve online conversions and customer service using intelligent, online engagement. Prior to LivePerson, Richard worked at Microsoft, where he worked closely with partners to increase revenues, and Trend Micro, where he was an Executive Account Manager. Richard has a BA Honours in Business Management with Business Communications from the University of Winchester.
About Intelligently Engaging Customers to Increase Online Sales & Improve Customer Service
LivePerson is the leading provider of intelligent, online engagement solutions, enabling the world’s top brands to deliver a personalised user experience by proactively engaging visitors with real-time solutions for chat, voice and content.
This presentation will provide delegates with an understanding of how LivePerson’s solutions can:
• Increase online sales conversions by 20%
• Cut the cost of customer service by 25%
• Improve customer satisfaction to more than 90%
• Resolve issues first-time, in real-time
• Increase Net Promoter Scores to record levels
• Optimise agent resources (e.g. by deflecting emails)