Freeserve, the UK's No. 1 for the Internet and part of Wanadoo, one of Europe's leading ISPs, announces today that 200 new jobs are to be created at its Middlesbrough contact centre. Garlands Call Centres, named 'Tees Valley Company of the Year' at the 2003 Tees Valley Business Awards, operates the centre in partnership with Freeserve.
The contact centre provides Freeserve Broadband customers with Customer Service and Technical Support services as well as handling Administrative and Sales functions. The new jobs will focus on Freeserve's Broadband product lines and will include positions at team leader, customer service representative and customer sales representative levels.
Freeserve and Garlands first announced their partnership back in February
2003. The expansion comes as a result of Freeserve's outstanding success
in the Broadband area in the last 12 months.
"We welcome Freeserve's decision to expand its operations with Garlands and congratulations must go to everyone that has worked so hard to make the operation a success" said Chey Garland, CEO of Garlands Call Centres. "It's great news that Freeserve has decided to extend its investment in the Tees Valley region. It will create valuable new career and new part time opportunities for local people and we welcome applications from candidates who are looking to develop their careers in the contact centre industry".
Wanadoo is one of Europe's leading Internet and directories companies with, at December 31, 2003, more than 9.1 million Internet Access customers, and more than 641,000 advertisers in Directories. Wanadoo is a leading Internet media services provider in France and U.K., the n° 2 in Spain and in the Netherlands. Wanadoo has more than 2.4 million ADSL and cable subscribers. Wanadoo recorded EUR 2.6 billion in revenues in 2003 and has approximately 6,700 employees. Wanadoo is listed on Euronext Paris. Further information on Wanadoo can be found on the company's web site at: www.wanadoocorporate.com
Garlands Call Centres is the UK's leading provider of outsourced customer contact services via phone, email and the Web. Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations and customer lifecycle management.
Garlands provides an integrated multi-channel contact handling capability with the ability to manage customer contacts via phone, email and the Web as a single queue and in accordance with user-defined business rules. The company has a blue chip client list that includes leading businesses in the telecoms (mobile and fixed), utilities, Internet services, multi media entertainment and financial services industries.
Garlands believes that people are the key to delivering superlative customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community. Garlands Call Centres received a Special Commendation for HR Excellence at the 2003 HR Excellence Awards.
Garlands owns three prestigious contact centre sites, two in Hartlepool Marina and one in Middlesbrough town centre. With over 2000 personnel, Garlands is the second largest private employer in the Tees Valley.
Garlands was named 'Tees Valley Company of the Year' at the 2004 Tees Valley Business Awards, 'Best Large UK Contact Centre' at the 2002 National Customer Service Awards and was a finalist in the category 'Best Inbound UK
Contact Centre' at the 2004 National Sales Awards. Garlands Chief
Executive, Chey Garland, was named 'Business Services Entrepreneur of the Year' at the 2002 Ernst and Young Entrepreneur of the Year Finals, 'Best Business Leader' in the 100+ employee category at the 2002 Sage Business Awards, and is a finalist in the 'CRM Business Leader of the Year' category of the 2004 CRM Industry Awards.
For further media information, please contact:
Garlands Call Centres
Tel: 07785 705587
Tel: 020 7553 7567
Published on: 12:00AM on 16th April 2004