Managed Hosting Service Level Agreements – Business Value & Contents

This white paper looks at the role that Service Level Agreements (SLAs) play in the relationship between Managed Hosting providers and customers. It examines the value of effective SLAs for both provider and client, looking at best practice and identifying potential pitfalls for both parties. The report also covers independent website monitoring and malicious third party attacks (in the context of SLAs). Finally, there is a section which identifies important areas of SLA content and highlights potential pitfalls for all parties. This report was written after desktop research and 14 qualitative interviews. Most of the respondents were senior employees either at leading UK Managed Hosting companies or at organisations who use the services of Hosting companies. We also interviewed site monitoring organisations as well as a partner in a law firm with extensive experience in this area. The comments quoted in this report are not exhaustive but are meant to be illustrative of the opinions gleaned during this research.

How much does this report cost?

You can for $400

However, and you get total access to all our reports for as little as $495.

As a Silver Member you get complete access to 700+ of our reports for a whole year. This includes all past reports and all the new ones we publish during the year.

Get access to Econsultancy's multi award-winning reports, research and guides. You join our community of 120,000+ of the world's leading digital marketing and e-commerce practitioners. Read testimonials from other members to see how valuable they find Econsultancy as a resource to help them become smarter digital marketers.

Cheapest and fastest way to get this report:

Consider your options: Find out more about why you should join and all the Membership options »