Google Analytics - Optimising your Site Training

Date	September 27 2012 (9:30am – 4:30pm)
Venue	CCT Venues - Barbican, London, United Kingdom
Trainer	Andrew Hood
Duration	1 day
Cost	$1,065.00

About the course

Overview

Research by Econsultancy has shown that over 70% of companies now use Google Analytics systems to report online performance. However, frequently the tool hasn't been configured to tailor reports to make full use of its capabilities and drive business results.

This practical small group workshop will help you get the most out of Google Analytics to improve your tracking, website and marketing campaign efficiency. Your own site will also be reviewed by an industry expert, who will suggest recommendations on "quick win" improvements for you to consider.

Program

This workshop focuses on applying Google Analytics for site conversion optimisation through advanced configuration and customization of reports. If you are using another tool, the best practice recommendations on campaign and page design improvements will still be relevant.

The core part of this course gives recommendations on best practice to improve customer journeys and conversion paths across common page types. These include the home page, product category and detail pages, search pages and, of course, landing pages. You'll also learn how to review and improve the quality of different types of visitor source including referrals from traditional and social media, SEO, PPC and email marketing.

This session also has an interactive, small-group format which is designed to enable sharing of tips and techniques plus expert review and recommendations of your sites and campaigns by the course tutor. Sites reviewed as examples of best practice will include a range of consumer and business lead generation and transactional sales sites including retail, travel, financial services, publishing and business-to-business. Your own site, submitted before the workshop, will also be reviewed with recommendations on "quick win" improvements for you to consider.

Who should attend?

This course is ideal for anyone responsible for increasing online leads and sales from a website. The analysis techniques and best practice approaches discussed will help all types of site owners from online sales and marketing managers, customer acquisition managers, content owners or editors and specialists in usability, design and analytics.

Please note that this is an advanced course and it is recommended that you should be familiar with the basic principles of effective digital campaigns, usability and web analytics.

How will I benefit?

Upon completion of this course, you will be able to:

Configure Google Analytics to best report and improve performance of your campaigns and website
Audit your site using web analytics reports and expert review techniques to identify "quick win" conversion improvements across key page types including the home page, category and product pages
Define improvements to different page elements for key conversion page types including landing pages, search results pages and, if applicable, faceted navigation, shopping basket and checkout pages
Refine your messaging hierarchy and use persuasive copywriting techniques to maximize conversion for response pages
Ensure improvements to page template elements such as site navigation, headings, copy, videos and images are consistent with SEO Best Practice to attract visitors from Google's natural listings
Improve integration of your site with different online and offline campaign referrers
Create a structured testing plan for a site to improve results through AB and multivariate testing

What will I learn?

The course covers:

How best to engage first time and repeat visitors to reduce bounce rate
What to watch for when performing clickstream analysis such as forward and reverse path analysis
Recommendations on the best advanced and custom reports to use to segment visitors by traffic source to understand their behaviour
Integrating Web 2.0 approaches such as personalization, reviews, ratings, social bookmarking, video and other widgets into your site
How to maximize landing page, basket and checkout conversion rates
How to plan and manage AB and multivariate testing of pages using tools such as Google Website Optimizer

Trainer

Andrew Hood

Managing Director, Lynchpin Analytics

Andrew Hood is founder and managing director of Lynchpin, a web analytics consultancy with clients including Experian, Vodafone, Cadbury, HMV and The Guardian.

Andrew's marketing career began in 1999 at All-Hotels.com, where he developed the systems that led to All-Hotels becoming one of the biggest e-commerce sites in Scotland, selling for £1.425m in 2002 to Online Travel Corporation, now owned by Lastminute.com.

He then joined search company ambergreen, where he developed one of the first online return on investment tracking systems, for the emerging online marketing sector. In 2005 he launched Lynchpin as an independent web analytics business.