The global AR market is forecast to reach a value of $70.01 billion by 2023.
Investment in AR has steadily increased in the past few years, and more recently, the technology has generated renewed interest from big brands. Facebook announced an update to its Spark AR platform at the F8 conference in May 2019, while Apple and SAP extended their partnership to focus on increasing augmented reality adoption among businesses.
Within the context of marketing, augmented reality allows brands to offer unique and immersive digital experiences, and to engage consumers in a memorable way. Here’s a list of some of the brands to create AR-based experiences in recent times, and what they achieved from doing so.
1. ASOS – virtual catwalk
Asos is no stranger to mobile innovation, having previously integrated visual search into its highly usable mobile app. In 2019, Asos has fully got on board with AR, launching an experimental AR feature called Virtual Catwalk, which is designed to help app users visualise 100 Asos Design products.
The feature works when a user points their smartphone camera at a suitable flat surface and clicks the ‘AR’ button on the product page in the app. Models then virtually appear, giving the customer a new and more intimate way of viewing products.
While this feature will not necessarily help to combat the issue of returns – as there is no way to determine how the product will fit or look on the customer themselves – it does bring the item to life in a way that is far more effective than a photograph or online video. By bringing the model (and product) into the space of the user, the online shopping experience becomes much more immersive and engaging.
Virtual Catwalk on ASOS… ???? pic.twitter.com/bWCGNqcAHk
— ASOS (@ASOS) June 13, 2019
2. Man City – AR-driven stadium tour
Manchester City FC has previously experimented with AR, using the technology to create immersive and interactive match day programmes. In 2019, the football club has integrated AR into its stadium visitor experience, introducing an immersive tour in celebration of its 125th birthday.
Visitors of the tour will be able to use AR to ‘sit next to’ and ‘interact’ with Manchester City manager, Pep Guardiola, at the top table of a press conference. Alongside this, the tour includes 3D holographic content, and a 360-degree cinema screen – all designed to offer fans a truly immersive experience.
With technology becoming integral to how people watch and engage in sport, this is just one example of the industry raising the bar on fan experiences.
And to celebrate, we’ve launched a brand new stadium tour! ????
— Manchester City (@ManCity) April 16, 2019
3. Gucci – ‘try on’ shoes in AR
One of the main reasons retail brands have invested in AR technology is to help customers make better and more informed product decisions. Gucci is the latest luxury brand to do so, adding an AR feature to its app to let users ‘try on’ sneakers.
Pointing their smartphone camera downwards, users can choose to see a digital overlay of 19 different sneakers on their own feet, swiping left or right to change to a different pair. The app also allows users to take photos, which can then be shared on social media or in messaging apps.
A highly functional example of AR for retail; by giving customers a visual representation of how a product will look in real life, the technology can theoretically reduce returns and boost customer satisfaction.
— Ricardo ???????? (@RicO2O) June 28, 2019
4. Toyota – vehicle demo
In 2019, Toyota launched the Hybrid AR app, to allow customers to gain a better understanding of how its new C-HR model. Created with agency Brandwidth, the app works by overlaying images of the inner workings of the Hybrid drivetrain onto physical vehicles.
Customers can interact with the app to be able to discover more about the car’s key features, like the hybrid’s motor, battery, and its fuel tank. Customers can also go in-depth into how the car’s energy is used and how the drivetrain works in different drive states.
For automotive brands, technology is becoming a key part of the acquisition process, allowing customers to gain insight into the product in new and immersive ways – and ideally draw them further down the path to purchase.
5. Ikea Place
Ikea Place allows users to place virtual Ikea furniture into their own home to see how everything might look once assembled. Ikea has had a 3D function in its catalogue app for a few years now, however the scale was somewhat questionable, and it required a physical copy of the paper catalogue to work.
In contrast, the new Ikea Place app is said to be 98% accurate in scale, rendering 3D images to react to light and shade – ultimately giving consumers a much more realistic portrayal.
So will it inspire consumers to buy? I think Ikea Place will be effective in this sense, especially during the pre-purchase phase when a lot of deliberation or uncertainty tends to lead to shopper abandonment. With furniture – and especially Ikea’s self-assembly furniture – being somewhat of a guessing game (in terms of the end result), the AR tool will help shoppers to make more informed decisions, which could increase sales through the app.
As well as functional elements, the app also looks like it will provide a lot of inspiration, letting users compare over 2,000 Ikea items to see how different furniture might look in the same space.
6. Dulux Visualiser
Another home interiors-related app, Dulux Visualiser uses AR in a simple but highly effective way – to see what your walls will look like when painted a different colour.
Like most AR apps, it works by using your smartphone camera to detect wall edges and surfaces, letting users select the specific area that should be virtually painted.
I downloaded the app and gave it a go, with mixed feelings about the results. While the app itself has a lot of cool features, like the ability to match paint from furniture or fabric, as well as an extensive array of colours to choose from, the actual AR functionality is a bit of a let down.
As you can see from the below image, when turning my white wall pink, the colour merged into the frame. Niggles like this are understandable given the technology is still in its early days, however I also found it particularly tricky to stop colour from seeping up the ceiling and elsewhere.
AR functionality aside, the idea of the app is still great, and will certainly be a viable option for customers who don’t want to head to stores or physically test out multiple paint colours on their walls.
7. Sephora – Virtual Artist
Cosmetics retailer Sephora’s ‘Virtual Artist’ tool has been available via its main app since 2016, and it remains one of the slickest examples of AR within beauty.
Instead of furniture in homes, the AR technology lets consumers see what certain products (such as lipstick or eyeshadow) might look like on their own face. To do so, it uses Modiface technology to scan lips and eyes, before overlaying different lip colours, eye-shadows, false lashes and so on.
The main aim of the app seems to be to boost ecommerce sales, with beauty consumers typically driven in-store due to doubts about what products will look like in real life.
Some might say it is no match for trying products on actual skin, but the benefit of the tool is how many different products users can try out – without the hassle or time-consuming nature of doing it in real life. Meanwhile, it also serves as a bit of fun for consumers and yet another way for beauty brands like Sephora to provide entertainment and inspiration as well as the products themselves.
Playing with Sephora Virtual Artist. It's so lit as! ✨✨✨ pic.twitter.com/WZV3kF7diU
— Sha (@shafawatimkthr_) July 29, 2017
8. Rekorderlig – mixed reality experiential marketing
Rekorderlig is no stranger to branded experiences, with the cider company launching several successful pop-ups in the past few years. 2019 has been no exception, as the brand launched ‘Rekorderland’ – a mixed reality experience location in London’s Southbank for the summer.
Did you see the news yesterday? @Rekorderlig’s Rekorder-land is now open! Enjoy summer in London’s first ever mixed reality experience. Free tickets available at https://t.co/fVYx3tadDv #seekrekorderland pic.twitter.com/MCqvnmoCxH
— UnderbellyFestival (@UnderbellyFest) May 31, 2019
There for six weeks, the concept was based on Midsummer, one of Sweden’s most celebrated traditions. The experience involves visitors wearing Magic Leap AR headsets, to view holographic imagery and light waves together, blurring the lines between the real and virtual worlds. Visitors also will be able to bring their Rekorderlig drinks to life using Snapchat codes in the bar area.
Connie Harrison, Rekorderlig’s immersive experiences director, explained that “Rekorder-land blends the physical with the digital to immerse people momentarily in a magical place.”
View this post on Instagram
Share a glimpse of Rekorder-land, the home of Rekorderlig Cider. Tag two friends for your chance to share a £50 tab at the Rekorder-land bar on London’s Southbank. 18+, UK only. T&Cs apply, see Rekorderlig Cider Facebook Page Notes (https://bit.ly/2JBPZbs). #SeekRekorderland #Rekorderlig #BeautifullySwedish #win #giveaway
Indeed, bringing augmented reality to people in a relaxed and social environment (where they are likely to be open to it) makes it is automatically more memorable. This association between Rekorderlig and a creative and innovative experience is also likely to contribute to increased positive brand perception.
9. Modiface on Amazon
L’Oréal’s Modiface is another of the best-known examples of AR within retail, with the feature allowing customers to digitally try on make-up through the brand’s app. L’Oréal has also rolled out Modiface to Amazon customers on mobile, allowing them to also digitally overlay make-up looks onto live photos and videos.
For customers, the technology provides much more certainty over what they’re buying (a product that suits the individual’s skin-tone). It also marks a big opportunity for Amazon as a player in the beauty industry, following on from the retail launching its own beauty line, ‘Belei’, earlier this year.
Happi: "ModiFace, the international leader in AR and AI for the beauty industry, which was acquired by L’Oréal in 2018, will now provide its AI-powered tech to enable the first virtual try-ons for cosmetics on Amazon."https://t.co/mIKShcEY47 pic.twitter.com/WkDOIdfnkv
— ModiFace (@ModiFace) June 11, 2019
10. Foot Locker – in-store poster
A number of brands have made use of Snapchat’s AR marker tech, which allows physical objects – such as billboards, vehicles and product packaging – to seemingly come to life.
Foot Locker is one of the coolest examples to date, with the retail brand using a Snapchat AR filter to create the illusion that LeBron James – basketball player for the LA Lakers – is bursting out of a Nike poster in-store. The 2D image slowly morphs into a 3D digital model, speeding up into real-time as James transitions into a slam dunk.
LeBron James himself tweeted out a video of the experience, resulting in 1.25 million views in the first hour. Since then, the video has amassed over 2.2 million views, 12,441 retweets, and 50,000 likes.
.@KingJames dunking at Foot Locker through Snapchat AR. ????
— B/R Kicks (@brkicks) February 6, 2019
A seamless and visually impressive slice of AR, this example shows the power the technology holds for retailers who want to enhance the store experience, and blend the physical and digital worlds.
11. Adidas – more virtual sneakers
Adidas is another brand to use AR for ‘try on’ purposes. In 2018, it partnered with Snapchat to create an AR lens for customers to virtually preview its new Ultraboost 19 running shoes.
Accessed via lenses in the Snapchat app, users simply had to tap on the Adidas logo to launch the activation, which involved a brief unboxing before the option to learn more about the shoes or view them in AR.
— Russ Caditz-Peck (@RussCP) December 11, 2018
This example was the first time Snapchat let users virtually try on a sneaker with an AR lens. Since, however, Snapchat has continued to merge AR and ecommerce features, launching a ‘Shoppable AR’ feature to allow advertisers to add buttons onto any AR lens running on Snap.
Again, Adidas was one of the brands to get involved with this, creating an AR selfie lens to promote its new Deerupt running shoe (as well as direct users to its own website).
12. YouTube – Beauty Try-On
Make-up tutorials remain a popular form of video content on YouTube. Now, the platform is bringing the idea to life, as YouTube introduces its ‘AR Beauty Try On’ feature.
Similar to Modiface, the feature will allow users to virtually try-on make-up through the YouTube app. However, it will also work like an ‘interactive ad’, with a split screen allowing users to watch a tutorial and try on the look at the same time.
MAC has been one of the first brands to experiment with the feature. And according to YouTube, tests have been fairly positive so far, with 30% of viewers activating the AR experience in the YouTube iOS app, and spending over 80 seconds on average trying on lipstick virtually.
13. Magnum and Benefit – pop up>
Both Magnum and Benefit have experimented with AR individually before, however, the two brands partnered up in Singapore in 2019 to create the ultimate immersive experience. Combining beauty and ice-cream, the ‘Magnum Beauty Store’ pop-up experience involved seven different zones, where visitors could engage in activities such as the personalisation of ice creams and eyebrow shaping.
There was a large AR element, too, relating to the theme of “Release Your Beast”. This involved visitors engaging with Magnum’s ‘four beasts’ – the leopard, polar bear, lion and tiger – through an interactive LED wall. As well as interacting with the ‘beasts’ using AR in real time, the photobooth allowed guests to take photos which they were then able to share direct to social media.
The social media element is key with this example, with the brand partnership aiming to generate as much online buzz as possible. AR acts as a natural bridge between the offline and online experience, giving visitors an immediate incentive to interact and share in a digital capacity while also being immersed in the moment in real life.
14. VF – virtual mannequins
VF – the owner of brands including Timberland and Vans – has opened a new retail space (Axtell Soho) in London to showcase how it is using technology to bring the stories of its brands to life. One of the space’s key features is avatar-based virtual mannequins, which showcase various seasonal looks in 3D. Visitors can use touchscreen displays to view products in different scenarios, as well as change features such as lighting and context.
According to Marketing Week, Axtell Soho is not open to the public, but will be used as a space to test and learn new technology features, and to see how it can enhance the in-store customer experience for VF’s brands.
— VF Corporation (@VFCorp) June 5, 2019