Make them big
The results of these A/B tests suggest that bigger images mean more conversions. And it certainly makes sense.
Some sites have relatively small images, so it can be hard to get an idea of items when you hit the product page. Not so Zappos, where you can see this shirt in all its ‘glory’.
Make them zoomable
This may seem obvious, but a few sites still don’t do this. For some products, clothes and shoes particularly, you can’t expect customers to make a decision to purchase based on one simple photo; they have to be able to see the detail.
At $340 per square foot, you’ll want to take a closer look at this Alexander McQueen rug for example:
Then there’s the type of zoom tool to consider. A common approach is to have the image zoom as you mouse over the image which is OK, though it can be fiddly on tablets and mobile. The mobile version of the Rug Company product image is unusable for instance.
Multiple images please
Unless it’s a DVD or book cover (and even then, there’s more you can do with this), then people are going to want to see products from a range of angles.
Here’s a good example from Zappos. These ‘Hipster Chukas’ can be viewed from seven different angles so the shopper can get a good feel for the shoe, see the tread etc.
Also important is to show multiple images when there are different colours available, and Zappos does this too:
Why not try 360 views?
This way, customers can see all the way around in one shot. Look at this example from IGC (Investment Gun Company). See it in action here.
They’re useful for plenty of products, such as these football boots on the Adidas website:
Show me what’s on the inside
Product images should help shoppers to see the product in more detail, as this is often easier than reading explanatory text.
Here, Macy’s shows the inside of this leather case, so shoppers can see the various compartments to help them decide.
Here’s another good example from diapers.com, showing just how much you can cram into the diaper bag:
Don’t neglect images on mobile
People do shop on mobile, and it’s growing fast. So retailers need to do enough with images so that shoppers can get a ‘feel’ for the products they’re viewing.
Here Nixon’s responsive site, viewed on mobile, provides good quality images from a range of angles:
High quality images please
All images should be good enough to showcase the products effectively, but there is a particular need for this on luxury sites, to sell the quality and craftsmanship of the products.
Here, the images on Hotel Chocolat have sold these chocolates, for me at least:
The same applies to this handbag on Mulberry.com:
Though amateur is sometimes good…
This image used on Etsy is for homemade items, and is presumably shot using the seller’s children (or some she borrowed from a neighbour or something).
While the photo is less than professional quality, it still showcases the product well, and actually reinforces the homemade feel, giving the product more authenticity.
The same principle applies for eBay listings. In the example below, potential buyers can see the actual laptop, as well as the fact that it switches on, looks OK, and the power cable is there.
Show products in context
Showing them in context helps shoppers to relate to them better, and shows how they can be used. Here’s an example from BabyCenter:
And another from Firebox, just to show how your VW Camper Van tent will look when you pitch it:
Help people to interpret images
People need to be able to get a sense of size, so displaying next to everyday items can help. Another way to do this comes from ASOS, which shows the size of the dress the model is wearing and her height so people can get a better idea:
Show me how it works
This series of images (and video) from Lakeland give users a good idea of how this breadmaker works:
Optimise images for fast loading
One drawback of having high resolution product photos is that it can slow down page load times, so compressing images where possible is one way to reduce the file size and lose a few kilobytes from your website.
Show me the back and sides of the product
This is useful for electronics good, so shoppers can see the various inputs on the product at a glance, so the image answers questions customers may have about scart sockets and the like.
Here’s a good example from Pioneer:
Don’t forget your Alt tags
Alt tags describe the images when they fail to load, and makes them more accessible.
These tags also have SEO value, as they are indexed by the search engines, and can turn up in image searches.
Every product image should contain a descriptive alt tag, not just a stock number.
For example, if you look at the above image on Walmart, this is the source code:
The Alt tag doesn’t tell me what the image is, and it doesn’t tell the search engines either.
A few quick tips:
- Describe your images plainly.
- Don’t go crazy in an effort to cram in loads of keywords.
- If products have a serial number, add that to the tag.
Make them pinnable
If people want to share your product images on Pinterest, make it nice and easy for them with a ‘Pin It’ button.
People looking for visual inspiration on Pinterest are then more likely to find your products. They can then click straight through to the product page.
Here, Anthropologie has added the button to its product pages:
It has also used ‘Rich Pins’ which allow for price and other information to be shown on Pinterest: