Features of good travel search tools
- Auto-complete. This helps to avoid misspellings and eases the workload for the user. So, if you want to go to Ust Kamenogrosk in Kazakhstan, auto-complete saves a lot of time.
- Flexible date settings. Sometimes searchers don’t have fixed dates in mind, so allowing them to search a few days either side of the selected dates helps. This could be something provided via the form, or on search results pages.
- Usable calendar tools. Make it easy for customers to select departure and return dates. Little things like ensuring that customer cannot select incorrect dates (i.e. return dates before departure) will avoid hassle for users.
- Placement of search box. This is perhaps the most important feature on a travel site, so sites want to direct users to this straight away. Some sites have only a search box on the homepage while others devote more space to offers and promotions.
- Plenty of search options. There is a limit, but the more options users have before they search, the more accurate the results should be.
- Mobile friendly forms. Travel searches and bookings on mobile are on the rise, so make sure mobile users can access forms and use those pesky calendar tools.
Examples of travel search tools
Here are some examples, good and bad, from various travel sites, showing the range of approaches.
Some sites seem to cram as much as they can into homepages, lots of suggestions for destinations, latest offers, and even ads (Ryanair of course).
Others take a cleaner design approach, which is more aesthetically pleasing and, since it focuses attention on the search function, perhaps this drives more searches.
On the other hand, for the price conscious consumer, a cheap deal may well outweigh bad UX, otherwise Ryanair would have redesigned years ago.
A simple search box for lastminute.com, taking up about a third of the screen, while the rest of the page is neatly designed and doesn’t detract from the search.
A similar approach from Expedia…
Thomson devotes slightly less space to search, but the tool is simple enough.
I like the ‘I don’t mind’ options on Thomas Cook, which allow customer to search if they are easy about the choice of airport and destination.
Intersting placement of search tool from First Choice, which is nice and prominent.
This site has a focus on the search tool…
Nice clean design from Fly.com, which makes the search tool stand out. It also defaults to the user’s nearest airport.
The Travelocity and Orbitz approaches are very similar to the Expedia site…
A clear focus on search from Kayak. Lots of options, and the choice of flexible dates…
Clean and simple, and nice photography…
The colour scheme and size of the search tool make it stand out here, while the ‘inspiration’ tool on the right is a great idea.
The search tool is prominent, but there are lots of distractions on the page, then searchers will hit the captcha.
It’s got Shatner. What more can we say?
What makes an effective search function for travel sites? Is clean design emphasising the search tool best, or should travel sites add more promotions and ideas for inspiration?