This report offers practical and pragmatic advice for developing and implementing a successful customer experience strategy.
Personalisation is key in providing an outstanding customer experience, making customers’ lives easier and increasing customer lifetime value.
Getting personalisation right, however, requires organisations to have
a deep understanding of customer needs and to place those at the
centre of all that they do.
With 88% of respondents to Econsultancy’s Future of Marketing survey
sharing that customer-centric skills are vital to delivering against CX expectations, putting the customer at the heart of an organisation is now
seen as a strategic priority.
This 60 minute analyst session covers:
- Moving to a more customer-centric approach as a competitive advantage.
- How to apply customer-focused processes, strategies and approaches.
- Using personalisation to build market-leading experiences and drive
loyalty, engagement and conversions.
If you are interested in booking a session with us or want to know more, please contact: firstname.lastname@example.org
A report uncovering best practice principles and considerations for developing a personalisation strategy, also providing supporting evidence for why companies should be placing personalisation high on their agenda and explores ways to develop personalisation capabilities.
A best practice guide providing marketers with an understanding of product strategy and marketing fundamentals, enabling them to successfully navigate where marketing and product disciplines cross over, and drive business benefit.
A best practice guide exploring the benefits and challenges of segmentation and personas, explaining why and how to use market segmentation, communication segmentation, customer segmentation and personas.
A best practice guide providing marketers with a pragmatic guide to data-driven marketing, covering the essential areas and setting out key strategies, methods and guidance that can support best-in-class execution.
A best practice guide for marketers looking to understand how to leverage AI, machine learning and predictive analytics to derive value from their data and gain a competitive edge.
Embark on a Blended Learning Journey
Our expert-led blended learning programme will help you and your organisation to grow and evolve, in line with the expectations of your customers. We can help you to update the skills of marketing, digital and ecommerce professionals, guiding you through a fully personalised and well-structured learning path.
Through cutting-edge face to face training, online classrooms and insightful content, we’ve helped some of the world’s most successful brands build their knowledge and capabilities in marketing.