How community-building has powered Snag’s DTC growth
“We weren’t just selling tights; we were building a community of people,” Snag’s Prema Chablani told attendees at Ecommerce Expo 2025.
The latest articles on global digital marketing and ecommerce from Econsultancy’s award-winning analysts and experts.
“We weren’t just selling tights; we were building a community of people,” Snag’s Prema Chablani told attendees at Ecommerce Expo 2025.
At Econsultancy’s September Capability Leaders Forum, leaders from Canon and E.on Next discussed their respective approaches to translating GenAI ambition into tangible application: how they test, how they scale, and what the results have been.
The applications of generative AI range from more visible customer-facing executions to less overt, but still effective, back-of-house use cases. Here are three examples of GenAI making an impact ‘behind the scenes’.
Recently, we looked at the debate around whether ‘SEO’ needs a rebrand to reflect the increasing emphasis on AI-generated answers that is shifting how users approach search and, as a result, how marketers approach optimisation. In this follow-up, we’re going to dig deeper into the question of how to optimise for the changes in search […]
The introduction of generative AI summaries and answers to search, as well as the popularisation of tools like ChatGPT, has rapidly accelerated a shift towards searchers receiving a single, definitive answer to their questions. With that acceleration comes a debate from search specialists about whether we’re now dealing with something fundamentally different to ‘SEO’ (search […]
AI-generated answers are becoming increasingly prevalent in search, in many cases supplanting what was once the role of content marketing. How can marketers adapt their strategy in the new search era?
Short-form video can pack a lot of information and engagement into its brief duration. We look at how four brands successfully delivered marketing messages and saw results from short video campaigns.
From punchy, short social video to high-concept cinematic productions, how are brands in high-consideration categories making video that resonates?
Sophie Frères, CEO and Co-Founder of live and social commerce solutions provider LiSA, talks about the social future of ecommerce and why brands don’t need to make a big investment to get involved.
Online electrical retailer AO has made a high trust score and strong customer feedback central to its business. Econsultancy spoke to Vicky Monk, Brand and Marketing Director at AO, and Alicia Skubick, Chief Customer Officer at Trustpilot, about AO’s approach to reviews and how negative feedback can be beneficial.
With social media demonstrably influencing consumers’ information intake and habits, including around healthcare, pharma brands are beginning to tap into the potential offered by creator partnerships. Here’s how three brands successfully employed influencer marketing to achieve their goals.
The introduction of digital screens into stores presents an opportunity for brands to connect with the customer across the omnichannel journey; but getting the customer experience right is paramount, says Nectar360’s Amir Rasekh.
Workspace and productivity tool Notion has been making an impact with influencer partnerships and light-hearted posts on LinkedIn. We spoke to Influencer Marketing Lead Danielle Ito to find out how Notion approaches B2B marketing and how the team measures influencer success.
How can luxury brands tackle the challenge of connecting with new audiences on social media while maintaining their aura of exclusivity? We look at three brands that have achieved this in different ways.
“As an industry, marketing is having a bit of an identity crisis,” said Katie Martin, Senior Marketing Excellence Manager at Specsavers. “It’s anchored in the need to ‘do more with less’ but I think we’ve lost the essence of ‘less is more’.” Martin was speaking at Econsultancy’s Capability Leaders Forum, where attendees had heard statistics […]
As LinkedIn grows in popularity, many brands are looking to get the most out of this platform. How are stand-out brands using it to succeed, and what can marketers learn from them?
Customer retention can be difficult to master. Consultant Abi Hough explains why brands need to go beyond numbers to keep customers coming back and how observing customers in their ‘natural, digital habitats’ offers the key.
Improving the rate at which customers convert on your website can be challenging. Here are some practical tactics for optimising for conversions, along with examples of how brands are putting them into practice.
Using social media as a pharma brand can feel like a risky exercise due to regulatory constraints – but social can be impactful for pharma companies when used in the right way. Here are four examples of campaigns that resonated.
Madlen Nicolaus, CMO at global tech firm Hexagon, talks about creating engaging B2B campaigns, how AI is delivering in urban planning, and how Hexagon’s marketing team are finding ways to stand out with organic content and thought leadership.
Chris Matthews, global DTC channel director at Brompton Bicycle, unpacks the challenges behind ecommerce for a premium brand – from creating a high-quality online experience to measuring a protracted customer journey.