Social media matters to individuals (and subsequently marketers) because people trust information sent by friends more than data shared by strangers. But are moves to make social information public going to send people fleeing from sharing their information online?
That’s the argument from Julia Andwin, who writes today in The Wall Street Journal that she’s going to submit to Facebook’s new public policy. And never share anything of value again online:
“Just as Facebook turned friends a commodity, it has likewise
gathered our personal data – our updates, our baby photos, our endless
chirping birthday notes— and readied it to be bundled and sold.
So I give up. Rather than fighting to keep my Facebook profile
private, I plan to open it up to the public – removing the fiction of
intimacy and friendship.
But I will also remove the vestiges of my private life from Facebook
and make sure I never post anything that I wouldn’t want my parents,
employer, next-door neighbor or future employer to see. You’d be smart
to do the same.”
The move toward sharing more personal information only is clearly enticing for companies from Twitter to Google and Facebook. They are betting that consumers will see the value in sharing their information — not just with their friends, but with everyone online.
When Facebook went public with its user information last week, it looked like the
company’s CEO, Mark Zuckerberg, put his profile where his mouth is,
making his info public just like everyone else’s. Meanwhile, Google CEO Eric Schmidt implied last week that only people with something to hide would be concerned about having their personal information on Google.
There’s plenty of data to indicate that consumers will follow along with the trend of sharing formerly private information. As I wrote last week, 85% of Facebook users have never changed their profile settings. Meaning that their Facebook information will now be public.
But that was last week. Facebook publicist Barry Schnitt tells the Journal that
more than 50% of its users have rejected the defaults since the company sent info public. That is a pretty big shift.
Meanwhile, even Zuckerberg is confused by the changes. Valleywag has posted a guide to navigating the changes, and notes that Zuckerberg has changed his setting at least three times since the default switch.
Facebook has compiled an impressive library of information on its users. But repeatedly the company has run into trouble when it has tried to make money from that data. The company is hoping to get in on the real-time social shift led by Twitter, but the sheer quantity of information that people share on the service makes that a difficult endeavor.
If it becomes too complicated to manage that information, people are likely to shrink back from sharing so much of their info online.
Facebook is clearly hoping that bringing all of this information public will make it more relevant in Google searches — and enticing to marketers and advertisers. But that is predicated on people volunteering their information to the site.
If they’d rather not put their data somewhere they feel is unprotected, Facebook could lose its store of personal information. It’s too early to tell if people will balk en mass, but it could end up being a real issue for Facebook. The network has created privacy settings for users who would rather not share their info with the whole world, but there may also be a subset of users who stop using the site altogether for fear of what may happen to their profiles in the future.
Facebook has overestimated consumer interest in sharing their information before. And while it’s not a far stretch to assume that the trend toward sharing more information online will continue, Facebook has to be careful where it steps, as the lesson of Beacon (its failed attempts at targeted social advertising) can attest.