Six customer service lessons for @British_Airways
In the past month I had a bad experience with British Airways.
In short, I left my iPad on a plane and it took six days for them to find it and charge me for its safe return.
This post is more about the way BA handled my issues both online and offline and how there are a lot of flaws in its customer service and social media management.
I’ll write about my experience as objectively as possible while still providing actionable tips.