Disrupting loyalty: How can hotels become enablers, not just destinations?
Location is everything in the hotel world.
But are hotels doing enough to make the most of their locations and enable better experiences for guests?
Anton Schubert
How hotels can create a more convenient customer experience
Hotel stays can be incredibly frustrating.
So, how can digital tools be used to make them more convenient?
How hotels can personalize the customer experience to compete with Airbnb
My aim with these articles is to cover some of the most important needs in hospitality and explore how brands can use digital touch points to deliver.
In the first of this series of articles I covered the need for recognition and in this article I’d like to focus on personalisation.
How digital can revolutionise the customer experience in travel & leisure
Spend enough time in hotels and you’ll realise that your needs are varied and many.
Unless you’re getting five-star treatment, living away from home can be a frustrating experience at the best of times. At the worst, it can be total hell.